IT Helpdesk Engineer

IT Helpdesk Engineer – Manufacturing Industry

Job Purpose

Provide frontline IT support to users across the company’s Singapore sites. Resolve end-user computing, account access, hardware, software, network connectivity and peripheral issues in a timely manner, in accordance with corporate IT policies, service desk procedures, cybersecurity controls and business continuity requirements.

Key Responsibilities

Service Desk & End-User Support (35%):
Provide first-level support for incidents and service requests involving account access, laptops and desktops, Microsoft 365, printers, meeting room equipment, mobile devices and basic network connectivity. Respond to and resolve tickets within agreed service levels.

Incident Escalation & Coordination (20%):
Diagnose issues, perform basic troubleshooting and escalate unresolved incidents to the appropriate IT teams or vendors. Follow up until closure and keep users informed.

IT Asset & Endpoint Administration (15%):
Support laptop and desktop setup, replacement and movement; update inventory records; and assist with software installation, patch coordination and endpoint compliance checks.

IT Security & Compliance Support (15%):
Assist users with secure access practices, MFA, password resets, endpoint protection and removable media controls. Follow IT policies and procedures.

Documentation & Continuous Improvement (15%):
Maintain support records, user guides, troubleshooting notes, asset movement records and recurring issue logs to improve service quality and knowledge sharing.

Take an active role in workplace safety and health in accordance with the Workplace Safety and Health Act and applicable Environment, Health & Safety policies and procedures.

Requirements

Diploma or Degree in Information Technology, Computer Engineering, Computer Science or a related discipline.

At least

2 years of relevant IT helpdesk, desktop support or end-user computing support experience

in a corporate or 24/7 manufacturing environment.

Work experience with

Windows XP, Windows 7–11 and Microsoft Office 365

.

Knowledge of Windows endpoint support, Microsoft 365, Active Directory account administration, basic network troubleshooting, printer support, IT asset handling, endpoint security and service desk ticket management.

Customer service mindset, clear communication, urgency management, teamwork, problem-solving ability, accurate documentation, attention to detail and compliance with IT procedures.

Industry:
Manufacturing

Location:
Singapore

NivaBiz PTE LTD boasts a management team with over 20 years of extensive experience in managing large-scale projects across diverse sectors, including MNCs, IT, engineering, banking, and government. Our expertise spans across handling complex business challenges, ensuring seamless execution, and delivering tailored solutions that drive organizational success. This deep industry knowledge and hands-on experience uniquely position us to meet the evolving needs of our clients, providing them with unparalleled service and strategic insights.

• NivaBiz is a Business solution provider bundled with industrial professional expertise.
• We are a multi-Talent Acquisition and HR outsourcing partner of choice for local conglomerates and multinational corporations.
• With our expertise in harnessing the potential and developing talent through our solutions and strategies.
• We are partners with organizations and professionals to continue achieving success in an ever-changing world.