IT helpdesk engineer

About the role

Join us as an IT onsite support engineer. We provide the environment for you to experience what it is like to be part of the ever changing IT industries. As a team player, we will help each other to achieve greater heights, so long you are willing to learn we are willing to teach.

Key responsibilities

• Support end user onsite and remotely to resolve IT related issues daily
• Create ticket and follow up reported issues till resolve
• Coordinate with Level 2
• Maintain Desktops Hardware Configuration, Operating Systems Images & Printers, documentation
• Periodic checks on system and inventory
• Familiar with domain controller, adding new user or removing user from the server's active directory / Intune
• Learn the basic configuration of compliance access (conditional access, policy implementation, report analysis)
• Monitor and carry out preventive maintenance within end points
• Utilize the management portal to monitor, patch, isolate and remove application from the system
• Create image for computer via inhouse software to improve efficiency and productivity

About you

• Willing to learn (a passion in Technology)
• Experience / interest in troubleshooting and repairing of PC/Notebooks
• Familiar with creating new images using Rufus, Acronis or any other interface
• Able to Work Independently, Self-motivated and Diligent
• Able to read situations, adapt communication style, de-escalate tense interactions, and make users feel heard, respected, and supported
• Must possess at least Nitec/Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent
• No relevant work experience required