IT Helpdesk Engineer

Key Responsibilities

• Handle user queries and technical issues through calls, emails, and ticketing systems.
• Provide L1 support for desktops, laptops, printers, operating systems, and software applications.
• Troubleshoot basic LAN, Wi-Fi, VPN, internet, and connectivity issues.
• Install, configure, and maintain Windows operating systems and standard business applications.
• Provide basic support for Microsoft 365, Outlook, email, and user account access.
• Log, update, track, and close tickets within defined SLA timelines.
• Escalate unresolved issues to L2 or the concerned technical team.
• Assist with IT asset inventory, hardware allocation, and software installation.
• Maintain proper documentation of incidents, resolutions, and troubleshooting steps.
• Ensure professional communication and timely support to end users.

Required Skills

• Basic knowledge of Windows OS, desktop and laptop troubleshooting.
• Knowledge of Microsoft Office / Microsoft 365 and Outlook troubleshooting.
• Familiarity with ticketing tools and IT service management processes.
• Good English verbal and written communication, problem-solving, and customer service skills.

Educational Qualification

Diploma or Bachelor’s degree in IT, Computer Science, or a related field.

Preferred Skills

• Basic knowledge of Active Directory and user account management.
• Familiarity with IT asset management tools and remote support tools.
• ITIL Foundation certification would be an added advantage.

Pay: ₹15,000.00 - ₹23,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• IT Help desk: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person