IT Helpdesk Engineer (KOREAN SPEAKER)

Responsibilities:

• Effectively resolve Level 1 to Level 1.5 service desk technical queries as per deliverables outlined.
• Provide remote support to local and oversea users when connected by calls, email or chat when users are facing issue with their computer system.
• Asking relevant questions to resolve typically known problems within required timescales.
• Ensure appropriate documentation of the interaction with the customer in the prescribed format.
• Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely.
• Explain to Clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
• Ensure that performance parameters are met to meet SLA targets.
• Ability to clearly transfer technical knowledge to knowledge base, colleagues and the Customers.
• Any ad hoc duties assign by the Company from time to time.

Requirement:

• Must be able to speak and write fluent Korean language as role requires candidate to deal with the clients in Korea.
• Non-native Korean speaker candidates are encouraged to apply.
• Technical knowledge/expertise to support technical related queries and trouble shooting.
• Preferable 1+ years’ experience in a Level 1 to Level 1.5 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc.
• Minimum degree / diploma is required.
• Training provided to whom interested on IT Support and able to speak fluent Korean Language.
• Proven experience in commercial in bound telephony systems typically used in Contact Center.
• Good support knowledge of Windows Operating systems, general standard knowledge on off the shelves software like Microsoft Office and etc.
• Knowledge on basic concepts of networking.

Remuneration Package:

• 5-day work + Public Holidays
• 10 minutes walking distance from/to Kerinchi LRT
• 12 - 16 days Annual Leaves
• Training programme provided
• Education allowance
• Attractive incentive scheme
• Discretionary bonus

If you have the desire to join us, please send us your resume immediately with your present & expected salary by clicking “Apply Now”.

Job Type: Full-time

Pay: RM3,500.00 - RM10,000.00 per month

Benefits:

• Maternity leave
• Parental leave

Application Question(s):

• Are you fine with the job on rotation or roaster based?
• How many months' notice period you required to give your current employer?
• Do you require work sponsorship in future?

Experience:

• Service Desk: 1 year (Required)

Language:

• Korean (Required)

Work Location: In person