IT Helpdesk Engineer (Regional Support)

About the role

We are seeking a proactive IT Helpdesk Engineer to provide first and second-level technical support to internal users across the regions. The successful candidate will be responsible for diagnosing and resolving hardware, software, network, and cloud-related issues. The role requires strong troubleshooting skills, excellent communication, and the ability to support a regional user base across multiple countries and time zones.

Key responsibilities

• Provide Level 1 and Level 2 technical support via phone, email, remote access etc.
• Troubleshoot and resolve desktop, laptop, mobile device, printer, and peripheral issues.
• Support Microsoft Windows, Apple operating systems and Microsoft, Acrobat applications etc.
• Manage and maintain company Email
• Coordinate with local vendors and regional IT teams for onsite support where required.
• Participate in system maintenance, patching, and software updates.
• Install, configure, and maintain desktops, laptops, mobile devices, and printers.
• Deploy operating system images and software packages.
• Manage hardware inventory and IT asset records.
• Perform basic troubleshooting of LAN, WAN, Wi-Fi, VPN, and internet connectivity issues.

About you

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• 2–4 years of experience in IT Helpdesk, Service Desk, Desktop Support, or Technical Support.
• Experience supporting Microsoft Windows 10 & 11
• Experience supporting Microsoft 365, Microsoft Teams, Exchange Online, SharePoint Online, and Active Directory
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
• Knowledge of endpoint security and antivirus solutions
• Strong troubleshooting and analytical skills
• Ability to prioritise and manage multiple support requests
• Excellent written and spoken English.
• Experience supporting regional users environment is preferred.