IT Helpdesk Executive

• Position: IT Helpdesk Executive
• Job Shift: Night
• Experience: 0 - 1 years
• Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
• Job Location: Navi Mumbai

Key Responsibilities:

• Providing technical support for all hardware/software problems.
• Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels.
• Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user's desktop.
• Managing service requests, software installations, new computer setups, upgrades, etc.
• Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
• Troubleshooting network related issues.
• Troubleshooting login and domain related issues.
• Troubleshooting operating system and general software related issues.
• Recording escalations from employees and notify the IT head on any operational escalations and complaints.
• Resolving the queries in accordance with the help-desk escalation process.

SKILLS/EXPERTISE:

• Basic understanding of computer hardware and software.
• Knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with common business applications (Microsoft Office, email clients, etc.).
• Troubleshooting skills for hardware and software issues.
• Customer-focused approach to problem-solving.
• Good communication skills (both verbal and written).
• Understanding of common IT support tools and methodologies.
• Proficiency in providing remote assistance to end-users.
• Knowledge of remote desktop tools for troubleshooting.
• Understanding of basic cybersecurity principles.
• Awareness of common security threats and best practices.

Note:

• Salary will not be a constraint for the right candidate and it may vary based on experience and skill set.
• Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening.
• Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply.
• The interview process will take around 6- 7 hours.