PT GITS Indonesia
IT Helpdesk L2
Skills
1 month ago
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Important information
Contract type:
Freelance / Contract
Location:
Jakarta, Indonesia
Work mode:
Onsite
Published on:
23 September 2026
What they need
Bachelor’s degree (S1) in Computer Science, Information Technology, or a related field (mandatory).
Minimum 4 years of experience in IT Helpdesk Level 2, Technical Support, or IT Support handling advanced escalations.
Proficient in Windows (client and server), networking (TCP/IP, VPN, VLAN), and system troubleshooting.
Solid understanding of Active Directory, Group Policy, file sharing, and user access management.
Familiar with ticketing systems such as Jira Service Desk, Freshservice, or OTRS.
Good communication skills and ability to collaborate with cross-functional teams.
Ability to write and understand basic code or scripts (e.g., PowerShell, Python, or Bash).
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