IT Helpdesk / Project Coordinator (MSP)

This is not a hands-on Help Desk Technician role . The ideal candidate comes from an MSP environment and understands helpdesk operations, project coordination, client management, vendor relationships, licensing, inventory tracking, and operational logistics.

Think of this as a blend of:

• MSP Service Coordinator
• Project Coordinator
• Client Success / Account Coordinator
• Operations Coordinator

Compensation & Logistics

Location: Great Neck, NY (Onsite)

Salary: $100,000-$125,000

Experience Required:

• 3-5 years of MSP experience (required)
• MSP background is non-negotiable

What the Hiring Manager Really Wants

Must Haves

• MSP experience
• Experience coordinating help desk operations
• Client-facing experience
• Vendor management experience
• Project coordination experience
• Strong organization and multitasking
• Inventory, licenses, subscriptions, or asset tracking experience
• Strong attention to detail and accuracy
• Technical acumen without necessarily being deeply technical

Key Responsibilities

Help Desk Coordination

• Support helpdesk operations
• Assign and track tickets
• Coordinate technician schedules
• Ensure jobs are progressing
• Act as liaison between clients and technical teams

Project Coordination

• Coordinate internal and client-facing projects
• Order equipment
• Track project milestones
• Coordinate field technicians
• Manage project timelines
• Coordinate installations and deployments

Client Management

• Regular client visits
• Relationship building
• Serve as client point of contact
• Identify opportunities for additional services
• Gather requirements and communicate needs internally

Vendor & Operations Management

• Coordinate with software and hardware vendors
• Manage subscriptions and renewals
• Track licenses and user counts
• Assist with billing accuracy
• Support backup and cybersecurity contract administration

Administrative Functions

• Equipment logistics and shipping
• Inventory management
• License management
• Billing support
• Documentation
• Reporting