IT Helpdesk Specialist

Key Responsibilities

• Provide first-level technical support for hardware, software, network, and user access issues.
• Log, monitor, and resolve IT incidents and service requests through the ticketing system.
• Troubleshoot desktops, laptops, printers, Microsoft 365, connectivity, and other IT equipment.
• Assist with user onboarding/offboarding, account access, and IT equipment deployment.
• Escalate complex issues to appropriate IT teams or vendors and follow through to resolution.
• Maintain accurate IT documentation, asset records, and troubleshooting procedures.
• Ensure compliance with company IT, security, and service management policies.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related field.
• 1–3 years of experience in IT helpdesk, technical support, or desktop support; fresh graduates with relevant experience may be considered.
• Knowledge of Windows, Microsoft 365, basic networking, hardware, and common business applications.
• Familiarity with ticketing systems and Active Directory is an advantage.
• Strong troubleshooting, communication, customer-service, and problem-solving skills.
• Ability to prioritize tasks, work independently, and collaborate with IT teams.
• Willingness to provide onsite support and work beyond regular hours when required.