IT Helpdesk Specialist I

Put your IT experience to great use.  In this role, you will provide helpdesk and end-user computing support, both hardware and software, for Government Client during graveyard shift operations (2300 - 0930). Assist end-users to use Information Technologies resources efficiently and effectively by providing them with expert assistance, guidance, and training. This position requires Cyber Security Workforce eligibility.

A sample of the work you will be doing:

• Provide tier-1 and tier-2 IT support for incoming communications from PSNS & IMF users (calls, emails, voicemail, and tickets).

• Helpdesk technician will be the initial customer point of contact to log and resolve end-user problems.

• Provide quality desktop support to end users, including support for hardware, printing, applications, and training in a networked environment with minimum end user interruption.

• Assist users in the area(s) of password reset, desktop application support (Microsoft Office products, Internet Explorer, and Adobe), Windows operating system troubleshooting, and basic print and scanner support.

• Provide help desk support for troubleshooting workstations, networks, software applications, telephony, printer and other technologies for customers, responding in a timely manner.

• Troubleshoot issues that arise with the desktop environment and develop solutions or workarounds to those issues.

• Identify, troubleshoot, research, support and resolve customer IT issues.

• Assist in the development/updating of procedures and policies that define acceptable and effective use of the desktop environment.

• Perform end-user and technical training in supported applications

• Assist in the development of desktop security measures that provide automated compliance with Government Client policies.

• Suggest process improvements through the proper chain of command.

• Be the primary interface to the Government Client user community from within the IT organization.

Education

• High School Diploma/GED

• Associate degree in an IT related field is preferred

Experience

• A minimum of two (2) years of IT Support/Help Desk experience is desired.

• A minimum of two (2) years of Customer Service experience is desired.

• Minimum two (2) years of experience with all Microsoft Windows operating systems is required.

• A minimum of two (2) years of experience with Microsoft products (MS Office Suite) is required.

• Experience working on the NMCI network is desired

License, Cert or Registration

• CompTIA Certification required: A+, Network +, Security +, or higher.

• Cyber Security Workforce eligibility must be maintained through training/CEU’s of 20 hours annually.

• The ability to obtain and maintain Secret security clearance

S&K Technologies, Inc. is an EEO/Disabled/Veterans Employer.  For a listing of our benefits, please visit www.sktcorp.com/careers/