Lawson Philippines Inc
IT Helpdesk Staff
Skills
2 months ago
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Important information
Contract type:
Permanent
Work mode:
Onsite
Published on:
10 September 2026
What they need
I. Duties and Responsibilities
Provide Level 1 technical support to retail stores, head office, and warehouse users through the IT ticketing system
Troubleshoot basic hardware, software, POS, printer, handheld device, and network/connectivity issues.
Perform basic connectivity and functionality checks and escalate application or system issues when required.
IT Deployment, Store Opening & Vendor Support
Maintain accurate IT asset records, including tagging, inventory, deployment, and equipment returns.
II. MINIMUM REQUIREMENT
College graduate of any related course (Computer Engineer, Information Technology or similar).
Fresh graduates are welcome to apply.
Average knowledge in Microsoft applications.
Willingness to travel to stores when required
Basic knowledge of:
- Windows OS and basic system administration
- Hardware and software troubleshooting
- Network fundamentals (LAN, internet connectivity, basic routing)
- Ticketing/helpdesk systems
- Printers, POS, and peripheral devices
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