IT Helpdesk Support (6 month contract)

We are seeking several dedicated and proactive IT Helpdesk Supports to join our secondment team in our law firm client. The ideal candidate will have at least one year of experience in IT support and must be fluent in both Cantonese and Mandarin. 5 days work (Mon to Fri 9-6) no shift.

Key Responsibilities:

• Provide first-level technical support to bank staff via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist in setting up and configuring computer systems and applications.
• Maintain accurate records of issues and resolutions in the helpdesk ticketing system.
• Set up meeting room equipment and provide online meeting support.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Conduct regular maintenance and updates on IT equipment and systems.
• Provide support for IT-related projects and initiatives.
• Ensure compliance with the company IT policies and procedures.

Requirements:

• Minimum 1 year of experience in IT support or a related field.
• Proficiency in both Cantonese and Mandarin is a must; Able to communicate and write in English.
• Proficient in Microsoft Teams and Outlook
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Basic understanding of networking principles and troubleshooting.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-oriented with a positive attitude.

Preferred Qualifications:

• Certifications in IT support or related fields.

6 months renewable secondment contract would be provided to successful candidates.

We offer excellent compensation package, promotion prospects and job satisfaction. Interested parties, please email your detailed resume with current and expected salary by click “Apply Now”.

We are an Equal Opportunities Employer. Personal data collected will be used strictly in accordance with the employer's personal data policy, a copy of which will be provided upon request. Candidates who do not notified within 8 weeks after submitting your application may consider the application unsuccessful and the application will be retained up to 24 months.

Disclaimer: The above position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.

TOPPAN does not accept unsolicited referrals and/or resumes from employment businesses and/or employment agencies. Any resumes submitted in the absence of a signed agreement will become the property of TOPPAN and no fee shall be due.