IT Helpdesk Support Administrator

IT Helpdesk Support Administrator

Location: Dublin City Centre

Type: Permanent

Working Arrangement: Fully onsite

We are currently seeking an IT Helpdesk Support Administrator to join a busy IT team based in Dublin City Centre. This is a permanent, fully onsite position and an excellent opportunity for someone with hands-on helpdesk experience who enjoys troubleshooting, supporting end users and developing their technical skills.

The Role

• Provide 1st and 2nd level technical and systems support to users.
• Log and manage support tickets and monitor SLAs through the helpdesk management system.
• Troubleshoot user issues and respond to technical queries.
• Set up and configure PCs and laptops for new users.
• Diagnose and resolve hardware issues across PCs, laptops and printers.
• Provide support for business applications, including document management systems, Citrix and email.
• Provide audio-visual and video conferencing support within meeting rooms.
• Support users with office/desk moves, training and offsite requirements.
• Monitor the IT environment using real-time reporting and dashboard tools.
• Assist with information security queries.
• Participate in IT projects alongside the wider IT team.
• Identify opportunities to optimise and automate IT and business processes.

The Person

• Minimum of 6 months’ experience in an IT helpdesk/support environment, dealing directly with end-user queries.
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work effectively under pressure and manage priorities.
• Strong time management and organisational skills.
• A collaborative approach with a willingness to learn new technologies.
• Flexibility to assist with ad-hoc duties where required.