IT Helpdesk Support & IT Procurement Coordinator

Job Title: IT Helpdesk Support & IT Procurement Coordinator

We are looking for an organized, service-oriented professional to provide technical support to employees and coordinate IT purchasing requirements with the Central Procurement Department.

Key Responsibilities

IT Helpdesk Support

• Provide technical support for desktops, laptops, printers, Microsoft 365, email, and business applications.
• Troubleshoot Windows, hardware, software, network connectivity, and VPN issues.
• Record, prioritize, and follow up on support requests through the helpdesk system, ensuring timely resolution and clear communication with users.
• Install and configure computers, applications, and peripherals according to company standards.
• Support employee onboarding and offboarding, including equipment preparation, access requests, and asset collection.
• Perform authorized user administration tasks in Active Directory and Microsoft 365.
• Maintain accurate IT asset records, signed delivery and return documents, and technical support documentation.
• Escalate complex issues to the appropriate IT team or service provider.

IT Procurement Coordination

• Act as the main point of contact between the IT Department and the Central Procurement Department for IT purchasing requirements.
• Collect IT requirements, confirm technical specifications with the IT team, and submit purchase requests with supporting documents.
• Coordinate with Central Procurement on quotations, approvals, purchase orders, and delivery schedules.
• Review proposed equipment and services with the IT team to ensure they meet technical requirements.
• Follow up with Central Procurement on pending orders, delays, replacements, and warranty claims.
• Verify received items against approved specifications and purchase orders, and update inventory and asset records.
• Coordinate with Central Procurement and Finance to resolve invoice discrepancies and follow up on payment status.
• Monitor IT stock levels and track upcoming software licenses, subscription, and maintenance renewals.

Required Qualifications and Skills

• Saudi National
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 2 years of experience in IT helpdesk or desktop support .
• Very good command of English, both written and spoken.
• Practical knowledge of Windows, Microsoft 365, Active Directory, printers, and basic networking.
• Experience using helpdesk and IT asset management systems, preferably ManageEngine.
• Familiarity with purchase requests, quotations, purchase orders, invoices, warranties, and inventory processes.
• Good Microsoft Excel skills and strong attention to detail.
• Strong troubleshooting, communication, organization, and follow-up skills.
• Ability to manage multiple requests and coordinate effectively with users and internal departments.
• Commitment to confidentiality, information security, and company approval procedures.

Preferred Qualifications

• Previous experience coordinating IT purchasing with a central procurement department.
• ITIL Foundation, CompTIA A+, or relevant Microsoft certifications.
• Experience supporting multiple branches or working in the automotive industry.
• Arabic communication skills.