IT Helpdesk Support

Are you a hands-on IT professional who enjoys solving technical issues and helping users get back on track? Office Beacon Philippines is looking for a Help Desk Support Technician to join our team.

As a Help Desk Support Technician, you'll serve as a first point of contact for IT support requests, providing timely technical assistance, troubleshooting user concerns, and supporting account, software, system, and endpoint-related needs.

What You'll Do

• Provide Tier 1 and Tier 2 remote technical support and resolve incoming IT tickets.
• Troubleshoot software, applications, account access, and operating system issues across Windows and macOS environments.
• Follow up on service desk tickets to ensure timely and complete resolution.
• Provide remote troubleshooting using approved support and monitoring tools.
• Assist with user account provisioning, permissions, access management, and identity-related tasks.
• Support endpoint security, access control, MFA, patching, and other security initiatives.
• Document technical resolutions and contribute to internal SOPs and knowledge base-documentation.
• Communicate technical instructions clearly both technical and non-technical users.
• Escalate complex technical issues when necessary and maintain a professional, service-oriented approach.

What We're Looking For

• At least 2 years of professional experience in Help Desk, Service Desk, or IT Support.
• Experience providing technical support in a remote environment.
• Hands-on experience with Google Admin Console / Google Workspace administration is highly preferred.
• Working knowledge of the Microsoft Office 365 Admin portal.
• Experience with remote device and identity administration platforms such as Hexnode, Microsoft Intune, Jamf, or Okta.
• Experience using NinjaOne or similar RMM tools such as SolarWinds, Atera, or Syncro.
• Experience with user account provisioning, permissions, and access management.
• Strong troubleshooting and problem-solving skills with attention to detail.
• Confident and professional communication skills, especially when assisting users through technical issues.
• Ability to explain technical concepts and instructions clearly to non-technical users.
• Ability to remain composed and responsive when handling time-sensitive or escalated support concerns.
• Ability to work independently, manage priorities, and adapt to changing requirements.
• Associate's degree in IT or a related field, or equivalent experience.
• CompTIA A+ or an equivalent technical certification is preferred.

If you have strong IT troubleshooting skills, Google Workspace/Google Admin experience, and the confidence to communicate effectively with users, we’d love to hear from you!

Apply now and join Office Beacon Philippines.