IT Helpdesk Support

• Overview

We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation for our Client infrastructure. This role requires a strong understanding of computer systems, networking, and customer service to effectively assist users with their technical issues.

Responsibilities & Tasks

➢Mandatory :-Health Care system Knowledge- understanding of electronic health Records (EHR),Hospital Information systems (HIS) and other health cares

➢Helpdesk agent with Helpdesk and customer services experience of more than 3 years of experience in Health care sector

➢Proficient in both written and spoken Arabic & English language

➢Effective communication skills

➢Problem-solving and critical thinking

➢IT knowledge of computer hardware and software

➢Documentation and Knowledge Base

➢Creating and maintaining a knowledge base

➢Dealing with difficult customers

➢Generating and maintaining KPI Reports for Helpdesk tickets

➢24/7 Support

➢ Experienced in Troubleshooting of hardware and software for PCs & Peripherals

➢ preparing PC’s/Laptops for Fresh installation of OS and other applications

➢ Install and configure Network devices such as Printers, Scanners, Barcode devices in the network

➢ Experienced in Migration/Upgrade of Microsoft Windows and Microsoft Office

➢ Proficiency in Backup and Restore mechanisms as required by users

➢Maintain and troubleshoot computer hardware, Software and network related problems

➢ Configuration and fine‐tuning of existing applications on PCs

➢ Ability to learn about new applications and software’s

➢ Hardware peripherals upgrades and replacements

➢ Fine tuning the Hardware performance using Firmware updates

➢ Strong communication skills for handling user calls

➢ Good written skills for logging in Incident and updating the troubleshooting logs

➢ Ability to identify the issue on the call and solve it remotely

➢Hardworking and capable of working under pressured deadline

➢Managing and Troubleshooting Microsoft Office 365 Application

➢Co-ordination with Helpdesk to resolve the all the LAN users’ issues on priority basis.

➢Support users via phone, email and remote desktop tools (AnyDesk, ManageEngine. est.).

-Location – Bahrain

Experience :- 3+ years of relevant work experience.

Skills and qualifications:-

-ITIL Foundation

-Health Care system experience

-Customer Service certificate

-Communication Skills

-Reporting skills

• Bachelor/ Diploma Degree in IT or Related field,additional IT certifications will be added value

-Candidates available locally in Bahrain shall be preferred.

-Candidate should have valid Bahraini Driving Licenses

-Nationality:- Preferably Bahraini Language:-Arabic/ English

Job Types: Full-time, Contract

Job Types: Full-time, Contract

Pay: BD400.000 - BD550.000 per month

Ability to commute/relocate:

• Manama: Reliably commute or planning to relocate before starting work (Required)