IT Helpdesk Support Engineer 3 | System Support

This is Direct hire - Permanent role to our client -

The salary range on this post is NOT the actual Budget of our client. Salary offer depends on your skills and experience and for approval of our client's management. They may still negotiate you.

Specific position: IT Systems & Support Engineer (Tier 3)

• Graduate of Bachelor's Degree; IT or other relevant courses
• Willing to work on a DAYSHIFT schedule; Willing to work beyond required hours if needed and punctual at all times
• ·Amenable to work 100% onsite in Cyberscape Beta, Ortigas, Pasig
• · at least 5 years’ experience in IT support including Tier 1/2/3 help desk responsibilities.
• Solid knowledge of Microsoft technologies (Windows Server, Entra ID, Group Policy, Microsoft 365, Azure)
• Strong experience with patch management systems and vulnerability remediation.
• Proficiency in scripting languages such as PowerShell or Python for task automation.
• In-Depth understanding of email security protocols and tools.
• Experience with remote desktop support tools, Jira ticketing systems, and monitoring solutions.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPNs) Excellent written and verbal communication skills.
• Strong analytical and troubleshooting capabilities.
• Strong commitment to work
• Can start ASAP

Pay: Php50,000.00 - Php90,000.00 per month

Application Question(s):

• Are you willing to work 100% / FULLY on-site in Cyberscape Beta, Ortigas, Pasig?
• Are you willing to work on a DAYSHIFT schedule; Willing to work beyond required hours if needed and punctual at all times?
• SPECIFY if you've worked for any of the following industries: BPO/Shared Services/Financial services, supporting international clients
• How many years of total hands-on working experience do you have in IT support including Tier 1/2/3 help desk responsibilities?
• How many years of total hands-on working experience do you have in TIER 3 support ?
• SPECIFY if you have hands-on experience in managing and supporting technical issues of the following Microsoft technologies: Windows Server, Entra ID, Group Policy, Microsoft 365, Azure).
• How many years of total hands-on working experience do you have in patch management systems ?
• How many years of total hands-on working experience do you have in vulnerability remediation.?
• SPECIFY if you have hands-on experience in scripting using PowerShell or Python for task automation.
• How many years of total hands-on working experience do you have in Jira ticketing systems?
• SPECIFY if you have hands-on experience in remote desktop support tools and monitoring solutions tools.
• Do you have hands-on experience email security protocols and tools? SPECIFY
• SPECIFY if you have hands-on experience in networking fundamentals : TCP/IP, DNS, DHCP, VPNs.
• How much is your expected Salary? Php- basic pay/Month

Education:

• Bachelor's (Preferred)

Work Location: In person