IT Helpdesk Support Engineer

Job Responsibilities:

• Provide first-level IT support via phone, email, walk-in, remote access and ticketing system.
• Troubleshoot hardware, software, system and application issues promptly.
• Install, configure, deploy and maintain IT hardware and software.
• Conduct technical testing for in-house applications, systems, websites and mobile applications.
• Coordinate with users, vendors and backend IT teams to resolve technical issues.
• Monitor operating systems, software versions, patches and updates.
• Manage IT assets, software licenses, inventory and related records.
• Assist in IT projects, process improvements and other duties as assigned.

Job Requirements:

• Diploma or Degree in IT, Computer Science or related field.
• 2-3 years of relevant IT helpdesk or technical support experience will be an advantage.
• Good troubleshooting, communication and problem-solving skills.
• Knowledge of hardware, software, operating systems and IT ticketing systems.