IT Helpdesk Support (L1) – No Experience Required

WE’RE HIRING: DESKSIDE SUPPORT ENGINEER (IT STAFF L1)

Join Excis and start your career in global IT support!

Excis is a global IT services provider delivering technology solutions and onsite technical support to businesses worldwide. We are looking for a motivated and customer-focused Deskside Support Engineer (IT Staff L1) to join our team and provide technical assistance to end users.

FRESH GRADUATES ARE WELCOME TO APPLY!

No prior work experience is required. If you have a passion for technology, basic computer troubleshooting knowledge, and a willingness to learn, we encourage you to apply!

What You’ll Do

• Provide onsite Level 1 technical support for desktops, laptops, printers, and other IT peripherals.
• Troubleshoot basic hardware, software, and Windows operating system issues.
• Install, configure, deploy, image, and reimage desktops and laptops.
• Perform IMAC (Install, Move, Add, and Change) activities and assist with IT deployment projects.
• Support Microsoft 365 applications, including Outlook, Teams, Excel, and OneDrive.
• Assist users with LAN, Wi-Fi, and basic network connectivity issues.
• Provide basic Active Directory and user account support.
• Manage incidents and service requests using ITSM or ticketing systems.
• Document technical issues, resolutions, and service requests accurately while meeting SLA requirements.
• Maintain IT asset records, technical documentation, and knowledge base articles.
• Escalate complex technical issues to Level 2 (L2) or Level 3 (L3) support teams.
• Coordinate with internal IT teams and external vendors when necessary.
• Provide remote technical assistance when required.

What You’ll Need

• Basic knowledge of Windows 10/11 operating systems.
• Understanding of computer hardware, software installation, and troubleshooting.
• Familiarity with Microsoft 365 applications.
• Basic knowledge of LAN, Wi-Fi, and networking fundamentals.
• Familiarity with Active Directory and user account support is an advantage.
• Experience with ITSM or ticketing tools is an advantage.
• Good communication, customer service, and problem-solving skills.
• Ability to follow technical procedures and troubleshoot issues logically.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively with a team.
• Willingness to learn new technologies and develop technical skills.

FRESH GRADUATES ARE ENCOURAGED TO APPLY!

A degree or educational background in Information Technology, Computer Science, Computer Engineering, or a related field is an advantage. Candidates with relevant internships, academic projects, or hands-on computer troubleshooting experience are welcome.

Why Join Excis?

• Gain hands-on experience in IT support and troubleshooting.
• Develop your technical skills in an IT services environment.
• Build a strong foundation for a long-term career in IT infrastructure and end-user support.
• Work with a team committed to technical support and service excellence.

Ready to Start Your IT Career?

Apply now through JobStreet and take the first step toward building your career with Excis!