IT Helpdesk Support Specialist

• We are seeking a motivated and detail-oriented IT Helpdesk Support to join our dynamic IT team
• This role is responsible for providing first-line technical support to our users, resolving IT issues, onboarding-offboarding and escalating complex problems to specialist teams in various IT disciplines

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Professional development opportunities- The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service. This role is going to be onsite and is able to support on-call after hours
• Associate’s degree in IT, Computer Science, or related field
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP)
• 5 years of experience in IT or a related field
• Experience with Windows and macOS operating systems, Google G-Suite, Microsoft Office Suite, and common software applications
• Ability to work after hours, if needed
• If you meet most of the qualifications and are excited about this opportunity, we encourage you to apply
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment
• Experience with ticketing systems (e.g., Jira, Zendesk) or IT service management tools
• Bachelor’s degree in IT, Computer Science, or related field
• Knowledge of Active Directory and user account management
• Willingness to learn and adapt to new technologies and processes
• CompTIA A+, Network+, or similar certifications are a plus
• Strong communication and customer service skills to assist non-technical users effectively