IT HELPDESK TECHNICIAN

JOB SUMMARY:

• Delivering technical support and assistance to end users within the organization.
• Responsible for responding to user-reported issues, troubleshooting problems, and ensuring the timely resolution of IT-related concerns.
• Work collaboratively with other IT professionals to maintain a high level of user satisfaction and system efficiency.

JOB QUALIFICATIONS:

• Graduate of Bachelor's Degree in Infirmation Technology, Computer Science, Computer Engineering or related field
• With proven experience in a help desk or technical support role
• Proficiency in operating systems (Windows, MacOS) and common office applications
• Has basic understanding of networking principles
• Familiarity on ticketing systems
• Excellent verbal and written communication skills
• With strong dedication in providing exceptional customer service.