IT Helpdesk Technician

Key Responsibilities

• End-User Support: Provide first and second-level technical support to end users (on-site and remote)
• Windows Administration: Manage and troubleshoot Windows 10/11 desktop and Windows Server environments
• Active Directory: Administer Microsoft Active Directory — user/group accounts, GPOs, and authentication
• Network Services: Troubleshooting DNS and DHCP services
• VPN Support: Support and troubleshoot VPN connectivity for remote users
• Microsoft 365 & Teams: Administer Office 365 and Microsoft Teams accounts, licenses, and configurations
• Ticketing: Track and resolve incidents and service requests using the Request Tracker (RT) platform
• Asset Management: Maintain and update the IT asset inventory covering hardware and software lifecycle
• Vendor Relations: Serve as the primary contact for communication with IT partners, vendors, and suppliers
• Projects & Documentation: Participate in IT projects and maintain procedures, solutions, and knowledge base articles
• Email accounts: Create, track the live time and management of the email accounts and distribution lists.