IT Incharge

Job Summary

We are seeking a technically proficient and responsible IT In-Charge to oversee the school s day-to-day IT operations, infrastructure, systems, and technical support. The candidate will be responsible for ensuring the smooth functioning, security, maintenance, and availability of all technology resources used by students, teachers, administrative staff, and management.

The role requires strong troubleshooting skills, proactive system monitoring, vendor coordination, and the ability to provide timely technical support across the school.

Key Responsibilities

1. IT Infrastructure Management

• Manage and maintain the school s computer systems, laptops, desktops, printers, projectors, smart boards, servers, and other IT equipment.
• Monitor LAN/WAN networks, Wi-Fi connectivity, switches, routers, and related infrastructure.
• Ensure proper functioning of computer labs, smart classrooms, AV systems, and other technology-enabled facilities.
• Maintain an updated inventory and asset records of all IT equipment.

2. Technical Support

• Provide first-level technical support to teachers, administrative staff, and other employees.
• Diagnose and resolve hardware, software, networking, connectivity, and system-related issues.
• Assist staff with installation, configuration, updates, and troubleshooting of required software and applications.
• Ensure timely resolution of technical complaints and maintain records of recurring issues.

3. School ERP & Digital Systems

• Provide technical support for the school ERP and other digital platforms used by the school.
• Coordinate with ERP/service providers for technical issues, updates, integrations, and system-related concerns.
• Support departments in resolving login, access, data-entry, and system-related issues.
• Assist in maintaining smooth integration between administrative and academic technology systems.

4. Network & Internet Management

• Monitor internet connectivity and network performance across the campus.
• Troubleshoot Wi-Fi, LAN, bandwidth, and connectivity-related issues.
• Maintain network access and ensure appropriate configuration of network devices.
• Coordinate with Internet Service Providers and external technical vendors whenever required.

5. IT Security & Data Protection

• Maintain appropriate access controls for school systems and devices.
• Support implementation of antivirus, system updates, backups, and basic cybersecurity measures.
• Ensure regular data backups wherever applicable.
• Maintain confidentiality of school information, credentials, records, and digital resources.
• Report and escalate suspected cybersecurity incidents or unauthorized access promptly.

6. CCTV & Security Technology

• Coordinate the technical functioning and maintenance of CCTV systems, where assigned.
• Monitor system availability and coordinate with vendors for repairs or maintenance.
• Maintain records of technical issues related to CCTV and other security-related technology.

7. Hardware & Software Management

• Maintain records of IT assets, warranties, licenses, and service agreements.
• Coordinate installation, replacement, repair, and maintenance of IT equipment.
• Ensure that licensed and approved software is used across school systems.
• Recommend suitable hardware/software requirements based on operational needs.

8. Vendor Coordination

• Coordinate with IT vendors, AMC service providers, Internet Service Providers, ERP providers, and other technology partners.
• Follow up on pending complaints, repairs, installations, and maintenance activities.
• Maintain service records and ensure timely completion of assigned technical work.

9. IT Support for School Events

• Provide technical support for assemblies, examinations, workshops, orientations, meetings, annual functions, presentations, and other school events.
• Ensure proper functioning of projectors, microphones, displays, computers, internet connectivity, and other AV equipment.

10. Documentation & Reporting

• Maintain IT asset registers, complaint logs, maintenance records, and vendor/service records.
• Prepare periodic reports regarding IT infrastructure, pending issues, repairs, and maintenance.
• Maintain proper documentation of system configurations and important technical information.

Qualifications

• Bachelor s degree in Computer Science, Information Technology, Computer Applications, or a related field.
• Relevant technical certifications will be an added advantage.
• Strong knowledge of computer hardware, networking, operating systems, software applications, and troubleshooting.

Experience

• 4-5 years of relevant experience in IT support, IT administration, or infrastructure management.
• Experience in a school, educational institution, corporate office, or similar multi-user environment will be preferred.
• Candidates with prior experience managing school IT infrastructure will be given preference.

Required Skills

• Strong hardware and software troubleshooting skills.
• Good knowledge of LAN, WAN, Wi-Fi, routers, switches, and basic networking.
• Knowledge of Windows operating systems and commonly used office applications.
• Basic understanding of cybersecurity, antivirus, backups, and data security.
• Strong problem-solving and analytical abilities.
• Good vendor-management and coordination skills.
• Ability to manage multiple technical issues simultaneously.
• Good communication and interpersonal skills.
• Ability to work independently and respond effectively to urgent technical requirements.

Key Competencies

• Technical troubleshooting
• IT infrastructure management
• Network administration
• Hardware & software management
• IT asset management
• Cybersecurity awareness
• Vendor coordination
• Problem-solving
• Documentation and reporting
• Team coordination
• Time management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.