IT Infra Lead

Role & Responsibility

• Work as the Process Owner for the entire account

• Responsible for implementing ITIL practices in the account

• Responsible to strengthen Asset Management Practices in the account

• Evaluate existing processes, modify & improve the same based on the environment

• Guide the team to for Process Adherence

• Has good exposure to Infrastructure management services, technologies and practices

• Work with Operations team to optimize IT Ops schedule by improving the processes

• Responsible for handling Governance calls with client.

• Create & share best practices with entire team

• Communicate any procedural issues with suppliers

• Support large / small scale projects / modifications in process related issues

• Continuously improve standards and processes related to IT Ops (ITIL)

• Responsible for Service Improvement plans and Continuous improvement plans

• Responsible for Documentation, Left Shift of Operations, Automation & Other optimization / productivity levers

Skills Required-

• ITIL Certification & Documentation

• Willing to work in shifts

• Good understanding in IT Infrastructure Management (Servers, Storage, Virtualization, Network, Firewalls etc)

• Good knowledge & experience in IT infra, L1 & Monitoring

• Strong Leadership/ Team Building/ Decision Making attribute with excellent communication skills.

• SLA & Stakeholder Management

• Proficient in ITSM tools functionality like Service Now etc

• Proficient in PowerPoint and Excel

• Ability to lead & guide junior team members

Educational/professional qualification required

• Engineering or equivalent Graduate Degree

• ITIL Expert Certification

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