IT Infra Project Manager

MINIMUM REQUIREMENTS

Education

• Bachelor's degree in a relevant field; advanced degree or certification in project management is a plus.

Related Work Experience

• At least 5+ years of direct experience in IT project management, with a primary focus on Infra projects.
• 3+ years of hands-on experience leading Scrum/Agile teams (e.g., as a Scrum Master or Agile Project Manager).
• Demonstrated history of steering projects through complex deployment phases, including UAT, migration, and nationwide or multi-site rollouts.

KNOWLEDGE & TECHNICAL PROFICIENCY

IT Infrastructure & System Architecture Exposure

• Cloud & Infrastructure: Hands-on exposure to Hybrid Cloud, Public Cloud (AWS, Azure, GCP), Core Network concepts, and Platform as a Service (PaaS).
• SaaS & Enterprise Platforms: Experience managing or integrating with enterprise SaaS solutions such as ERP, CRM and ITSM.
• Architecture Concepts: General awareness of microservices, API integrations, and multi-tier transactional vs. reporting system architectures (Must Have).

SKILLS & COMPETENCIES

Agile Delivery & Project Management

• Tooling Expertise: Proficient with Agile management platforms (e.g., Jira, Confluence, Azure DevOps, Trello, Asana) and project scheduling tools (MS Project, Smartsheet).
• Agile Ceremonies Facilitation: Ability to run effective Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews/Demos, and Retrospectives.
• Metrics & Reporting: Proficient in tracking Agile performance metrics (Sprint Velocity, Burn-down/Burn-up charts, Lead/Cycle Time, Defect Density) to drive continuous team improvement and clear executive reporting.

Leadership & Stakeholder Management

• Cross-Functional Orchestration: Ability to bridge communication between business stakeholders, product owners, engineering teams, and branch/operational end-users.
• Impediment Removal: Proactive identification and resolution of technical bottlenecks, dependency conflicts, and resource constraints.
• Scope & Change Control: Skillful in managing scope creep, prioritizing backlog changes with business owners, and evaluating trade-offs between timeline, scope, and quality.

Problem Solving & Quality Assurance

• Risk & Issue Management: Strong analytical ability to perform root-cause analysis, risk assessment, and mitigation planning.
• Quality Focus: Commitment to high software quality standards, ensuring acceptance criteria and "Definition of Done" (DoD) are rigorously met prior to release.

CERTIFICATIONS (Preferred)

• Agile & Scrum Certifications: Certified ScrumMaster (CSM), Professional Scrum Master (PSM I/II), PMI Agile Certified Practitioner (PMI-ACP), or SAFe Agilist.
• Project Management Certifications: Project Management Professional (PMP) or PRINCE2 Practitioner.
• Training Certifications: PM Fundamentals or Agile/Lean Framework Training Certifications.