IT Infrastructure & Cloud Engineering Intern

Program Title

IT Infrastructure & Cloud Engineering Internship

Duration

12 Months

Progression Path

• IT Support Specialist
• Network Administrator
• DevOps & Cloud Engineer

Part 1: Core Intensive Training

Note: This phase is designed as an 8-week Bootcamp to build foundational competence. By the end of Week 8, the intern will be capable of independent L1/L2 support and basic network operations.

• Weeks 1-2: IT Support & End-User Fundamentals
  • Focus: The Helpdesk role-resolving immediate user and system issues.
  • Hardware & OS: Assembly/disassembly, Windows/Linux installation, partitioning, printer configuration, and driver updates.
  • User Identity Management: Creating users in Microsoft 365, assigning licenses, password management, and Group Policy basics.
  • Security & Biometrics: Enrolling users in biometric systems, configuring BitLocker encryption, and deploying endpoint antivirus.
  • IT Operations: Understanding Service Level Agreements (SLA), ticketing systems, and asset inventory tagging.
• Weeks 3-4: Physical Networking & Connectivity
  • Focus: The Physical layer-managing how devices connect and communicate.
  • Cabling & Infrastructure: Structured cabling standards Cat6/Fiber, crimping RJ45, rack mounting/unmounting, and cable dressing.
  • Server Room Management: Managing power UPS/PDU, cooling systems, and physical access security.
  • Switching Basics: Basic switch configuration, port security, status monitoring, and simple VLAN setup isolating departments.
  • ISP & WAN: Monitoring internet lines, working with ISPs, and troubleshooting basic WAN outages.
• Weeks 5-6: Perimeter Security & Telephony
  • Focus: Protecting the network edge and managing voice communications.
  • Firewall Administration: Understanding NAT, configuring port forwarding, blocking specific websites, and setting up simple VPN clients.
  • Telephony Vicidial: Basic server installation, creating campaigns, IVR setup, and configuring softphones for agents.
  • Surveillance Systems: Configuring NVR/DVR for CCTV, storage calculation, and setting up remote viewing applications.
  • Remote Access: Securely setting up AnyDesk/TeamViewer and RDP Gateways.
• Weeks 7-8: Intro to Cloud & Systems Administration
  • Focus: Bridging the gap between physical infrastructure and cloud systems.
  • Linux & Server Basics: Common CLI commands ls, grep, chmod, file permissions, and creating simple Bash scripts.
  • AWS/Azure Fundamentals: Creating a basic Virtual Machine EC2/VM, understanding Regions/Zones, and simple Storage S3 file uploads.
  • Version Control Intro: Installing Git, cloning repositories, and understanding Push/Pull concepts.
  • System Monitoring: Checking server health CPU/RAM usage using basic monitoring tools.

Part 2: Advanced On-the-Job Training

Months 3 - 5: Network Engineer Track

• Advanced Firewalls: Deep packet inspection, SSL VPN tunnels, and Site-to-Site VPN configurations.
• Complex Switching: Inter-VLAN routing, Spanning Tree Protocol STP, and redundancy planning.
• Traffic Management: Quality of Service QoS policies for VOIP optimization and bandwidth shaping.

Months 6 - 8: DevOps & Automation Track

• CI/CD Pipelines: Building automated deployment workflows in GitHub Actions or Azure DevOps.
• Containerization: Introduction to Docker, container management, and orchestration basics.
• Automation Scripting: Writing Python or PowerShell scripts to automate server maintenance, backups, and log clearing.

Months 9 - 12: Cloud Architect Track

• Cloud Security Architecture: Configuring IAM Roles, Policies, Security Groups, and Zero-Trust architecture.
• Infrastructure as Code (IaC): Managing infrastructure using code Terraform or CloudFormation.
• High Availability: Implementing Load Balancers, Auto-scaling groups, and multi-region failover strategies.

Summary of Learning Outcomes Feature

• Phase 1 (Core Bootcamp) / Phase 2 (Advanced OJT)

Role Evolution

• Phase 1: IT Support Specialist
• Phase 2: Network Engineer, Cloud Engineer

Primary Skill

• Phase 1: Troubleshooting & Maintenance
• Phase 2: Design, Security & Automation

Key Technologies

• Phase 1: Windows, Cabling, Basic Switches, M365
• Phase 2: AWS/Azure, CI/CD, Python, Advanced Firewalls

Responsibility

• Phase 1: Executing defined tasks & tickets
• Phase 2: optimizing systems & building infrastructure

Overall Program Benefits

1. Full-Stack Infrastructure Expertise: The intern gains a rare combination of skills, understanding the entire stack from the physical cable in the server room to the abstract serverless function in the cloud.
2. Job-Ready Operations: The intensive 8-week bootcamp ensures the intern is productive and contributing to the team immediately, rather than just observing.
3. Career Future-Proofing: By progressing from Support to Network to DevOps, the intern is prepared for the highest-demand roles in the modern IT landscape (SRE, Cloud Architect, DevOps Engineer).

Education

Graduation with Computer or Related

Skills

• Operating Systems (Windows, Linux)
• Basic Networking
• Basic Firewall & Security Concepts
• Basic Network protocol
• Teamwork
• Basic Troubleshooting
• Basic OS Knowledge
• Windows & Linux Administration
• Microsoft 365 Administration
• Active Directory & Group Policy
• Firewall Configuration
• VLAN & Switching
• Network Troubleshooting
• Server Room Management
• VPN & NAT Configuration
• Linux CLI & Bash Scripting
• Git & Version Control
• AWS EC2 & S3
• Azure Virtual Machines
• CI/CD Pipelines
• GitHub Actions / Azure DevOps
• Docker & Containerization
• Python Automation
• PowerShell Scripting
• Infrastructure as Code (Terraform / CloudFormation)
• IAM & Cloud Security
• Load Balancer & Auto Scaling