IT Infrastructure & Network Engineer - Shah Alam & Pulau Indah

RESPONSIBILITIES:

Network Security & Firewall Management

• Deploy, configure, and maintain enterprise firewalls to secure the corporate and manufacturing networks.
• Manage and administer OPNsense firewall solutions, including rule creation, traffic shaping, intrusion detection/prevention (IDS/IPS), and secure VPN tunnel setups.
• Continuously monitor network traffic for anomalies, ensuring strict adherence to network security best practices.

Infrastructure & Server Operations

• Manage LAN/WAN network equipment, including routers, managed switches, and wireless access points.
• Manage day-to-day server operations (Windows/Linux environments), including Active Directory, DNS, DHCP, and group policies.
• Monitor network performance and server health to ensure maximum uptime for both administrative systems and production line equipment.
• Perform routine system backups, firmware updates, and disaster recovery testing.

IT Support

• Provide timely Level 1 and Level 2 IT support for hardware, software, and network issues for both office staff and manufacturing floor operators.
• Troubleshoot and resolve connectivity issues for industrial devices, scanners, and workstations on the production floor.
• Maintain accurate documentation of network configurations, firewall policies, IT assets, and standard operating procedures (SOPs).

Cloud Infrastructure (Advantage)

• Assist in evaluating, designing, and maintaining cloud-based workloads and integrations.
• Note: While daily operations are heavily on-premise, your input and design experience will be highly valued as we modernize and scale our infrastructure.

REQUIREMENTS:

• Bachelor’s Degree or Diploma in Computer Science, Information Technology, or a related technical field.

• 1 to 2 years of proven, hands-on experience in IT Support, Network Infrastructure, and Server Operations.

• Previous experience working in a manufacturing or production environment is highly preferred.

• Technical Skills:

  • Required: Hands-on experience with firewall setup and network security management, specifically utilizing OPNsense.
  • Solid understanding of networking protocols (TCP/IP, VLANs, VPNs, routing protocols).
  • Experience managing Windows Server environments and virtualization technologies.
  • Strong troubleshooting skills with hardware (PCs, printers, factory floor devices) and software.

• Soft Skills: Ability to work well under pressure, prioritize tasks to minimize production downtime, and communicate technical issues clearly to non-technical staff.

• Experience or foundational knowledge in Cloud Infrastructure setup and design (AWS, Azure, Google Cloud, or related platforms) will be an added advantage

• Relevant industry certifications (e.g., Security+/Network+, OPNsense/pfSense certifications) will be an added advantage