IT Infrastructure & Operations Lead

IT Infrastructure & Operations Lead

Join a dynamic, asset-intensive organisation where you'll take ownership of IT operations, service management, infrastructure, and cybersecurity. This is a hands-on leadership role managing both internal and outsourced support teams while driving service excellence and continuous improvement.
Key Responsibilities

• Lead IT Infrastructure, Desktop Support, Networks, Azure, M365 and Cisco environments.
• Manage IT Service Management processes including Helpdesk, Incident, Problem, Change, Asset and Vendor Management.
• Drive cybersecurity, risk management, business continuity and disaster recovery initiatives.
• Oversee hardware procurement, vendor relationships and technology lifecycle management.
• Develop and maintain IT policies, procedures, documentation and registers.
• Partner with business leaders to align technology with strategic objectives.
• Manage budgets, technology roadmaps and service performance.

About You

• Tertiary qualification in IT.
• ITIL Foundation certified with proven ITSM experience.
• Azure/M365 Administrator certification (or equivalent).
• 3+ years in an IT leadership role.
• Strong hands-on experience with Azure, Microsoft 365, Cisco and cloud-based environments.
• Knowledge of Essential 8 and/or ISO 27001.
• Skilled in stakeholder engagement, team leadership and vendor management.
• Australian Citizen or Permanent Resident.

Desirable

• Microsoft Security Fundamentals.
• Experience in manufacturing or consumer goods environments.
• Project management experience.
• Exposure to Dynamics 365, Microsoft 365 and Azure platforms.

What Success Looks Like

• Reliable, secure and high-performing IT services.
• Strong cybersecurity and risk management outcomes.
• Continuous service improvement and stakeholder satisfaction.
• Effective cost management and vendor performance.
• Well-developed team capability and quality documentation.

Why Join Us?

• Strategic leadership role with hands-on technology involvement.
• Opportunity to shape IT operations and future technology direction.
• Collaborative office-based environment with flexibility when needed.
• Interstate travel opportunities.

Apply now if you're passionate about delivering exceptional IT services, leading teams, and driving technology outcomes that support business success.