IT Infrastructure and Security

About us

PT Hindo is a forward-thinking organisation committed to delivering innovative solutions and maintaining the highest standards of operational excellence. We believe in fostering a collaborative work environment where our teams are empowered to drive meaningful change and contribute to the company's success. Our commitment to security and robust IT infrastructure reflects our dedication to protecting our assets, data, and stakeholders.

About the role

PT Hindo is looking for an experienced IT Infrastructure & Security professional to manage and maintain the company's IT infrastructure, network, security, Microsoft 365 environment, and IT operational support. This role will be responsible for ensuring system availability, network reliability, data security, and providing infrastructure support for business expansion projects, including office/store openings and RFID implementation initiatives.

The ideal candidate is a hands-on professional with strong technical expertise in infrastructure and security, combined with project management and vendor coordination capabilities.

Key responsibilities
Infrastructure & Server Management

• Manage and maintain company IT infrastructure, including physical and virtual servers.
• Perform server installation, configuration, patching, upgrading, monitoring, and troubleshooting.
• Monitor server health, storage utilization, system performance, and backup status.
• Ensure infrastructure availability and system uptime to support daily business operations.
• Maintain infrastructure documentation and system inventory.

Microsoft 365 Administration

• Administer Microsoft 365 environments, including Exchange Online, Teams, OneDrive, SharePoint, and license management.
• Manage mailbox creation, email distribution groups, security policies, and email troubleshooting.
• Monitor and maintain Microsoft 365 security and compliance settings.

Active Directory & User Access Management

• Manage Active Directory environments, including user account creation, group management, and Group Policy administration.
• Handle user access provisioning, modification, and deactivation.
• Manage VPN accounts and user access permissions to ensure security compliance.

Network & Security Management

• Configure, maintain, and troubleshoot network infrastructure, including:

  • Switches
  • Routers
  • Firewalls
  • Wireless Access Points
  • VPN
  • MPLS Connectivity

• Monitor internet connectivity and network performance across head office and retail stores.

• Coordinate with ISP and technology vendors regarding connectivity issues and escalations.

• Implement and maintain IT security controls, network security, and access governance.

• Support security incident investigation and resolution.

Project & IT Operations

• Support infrastructure deployment for new office and store opening projects.
• Lead or participate in RFID implementation projects from planning through go-live.
• Manage IT asset inventory and lifecycle management.
• Handle IT procurement activities, including purchase requests, vendor quotation reviews, and purchase order coordination.
• Coordinate with internal stakeholders and external vendors to ensure successful project delivery.

Qualifications:

Education

• Bachelor's Degree in Computer Engineering, Information Technology, Computer Science, or related field.

Experience

• Minimum 5-7 years of hands-on experience in IT Infrastructure, Network, and Security roles.

Technical Skills

• Strong experience in:

  • Microsoft 365 Administration
  • Windows Server Administration
  • Active Directory Management
  • Network Administration (Switching, Routing, Firewall, VPN, Wireless)
  • IT Security and Access Management
  • Server Virtualization
  • IT Asset Management
  • Backup and Recovery Management
  • IT Project Management

• Experience supporting multi-site environments (Head Office and Stores/Branches) is an advantage.

• Experience in RFID implementation projects will be highly preferred.

Soft Skills

• Strong analytical and problem-solving skills.
• Good project coordination and vendor management capabilities.
• Ability to work independently and manage multiple priorities.
• Excellent communication and documentation skills.