IT Infrastructure & Security Head

IT Infrastructure & Security Head Job Description

Role Overview

The IT Infrastructure & Security Head will lead enterprisewide technology operations, cybersecurity, cloud workloads, IT support, and infrastructure governance across all business locations. This role is responsible for defining the organization's infrastructure and security strategy, ensuring compliance, driving digital transformation, and maintaining highavailability systems across retail stores, warehouses, and corporate offices. The ideal candidate is a seasoned leader with deep expertise in infrastructure, cloud, cybersecurity, SOC operations, audits, and enterprise IT governance.

Key Responsibilities

Infrastructure Strategy & Governance

• Define and execute the organisation’s IT infrastructure roadmap aligned with business goals.
• Establish IT governance frameworks, policies, SOPs, and compliance standards.
• Drive infrastructure modernization, standardisation, and scalability across HO, stores, and cloud environments.
• Manage budgeting, procurement, vendor governance, and cost optimisation without compromising security or performance.
• Oversee enterprise architecture decisions for hybrid cloud, onprem, and distributed retail environments.

Cybersecurity Leadership

• Lead enterprise cybersecurity operations including SOC, SIEM, XDR, endpoint security, and threat monitoring.
• Oversee continuous security monitoring, alert triage, incident response, and escalation management.
• Conduct and manage VAPT cycles, including Black Box, Gray Box, and authenticated assessments.
• Plan and execute Red Teaming exercises to evaluate organisational resilience.
• Implement and govern DLP, MFA, identity security, endpoint protection, and network security controls.
• Ensure compliance with regulatory, audit, and datasecurity requirements.
• Oversee brand monitoring, digital footprint analysis, and external threat intelligence.

Cloud Infrastructure & Workload Management

• Manage AWS workloads including AD servers, application servers, storage, backups, and monitoring.
• Coordinate with cloud partners for troubleshooting, performance tuning, and workload scaling.
• Manage cloud resources, and optimise cloud costs.
• Ensure cloud workloads adhere to security, compliance, and DR policies.
• Oversee hybrid cloud architecture combining onpremise systems and cloud services.

Network & Security Architecture

• Oversee enterprise network architecture including firewalls, VPNs, SDWAN, segmentation, and secure connectivity.
• Ensure secure and optimised connectivity across stores, warehouses, and HO.
• Implement network monitoring, anomaly detection, and continuous security validation.
• Govern policies for internet security, email security, and perimeter defence.

IT Support Desk Leadership

• Lead the IT support desk, ensuring SLAdriven service delivery across all locations.
• Establish escalation matrices, incident workflows, and service quality benchmarks.
• Oversee L1/L2/L3 support operations for infrastructure, cloud, security, and enduser computing.
• Drive continuous improvement through RCA, problem management, and userexperience enhancements.
• Ensure timely support for store openings, relocations, and critical retail operations.

Enterprise Applications & Platform Readiness

• Ensure infrastructure readiness for ERP, POS, WMS, OMS, CRM, and other enterprise applications.
• Coordinate with application teams and partners for upgrades, migrations, and performance optimisation.
• Maintain secure and reliable connectivity between applications, cloud workloads, and user environments.

Business Continuity & Disaster Recovery

• Own enterprisewide BCP/DR strategy including DR drills, RTO/RPO definitions, and crisis management.
• Ensure resilience across cloud, onprem, and hybrid environments.
• Lead major incident management including communication to leadership and postincident reviews.

Compliance, Risk & Audit Management

• Lead internal and external audits including VAPT, compliance audits, and security posture assessments.
• Maintain risk registers, mitigation plans, and governance dashboards.
• Ensure adherence to ISO 27001, SOC2, PCIDSS, GDPR, or other relevant frameworks.
• Oversee documentation, evidence management, and audit readiness.

Team Leadership & Stakeholder Management

• Lead infrastructure, cloud, security, and IT support teams with strong mentoring and capability development.
• Collaborate with business leaders, and crossfunctional managers to align technology with business strategy.
• Present quarterly technology performance, risks, and roadmap updates to leadership.
• Build a highperformance culture with clear KPIs, accountability, and continuous learning.

Required Skills & Experience

Technical Expertise

• Enterprise IT Infrastructure Management
• Cybersecurity, SOC/SIEM, XDR, VAPT, Red Teaming
• AWS Workload Management
• Network Security & Architecture
• ITILbased Service Delivery
• Endpoint Management & Security
• Disaster Recovery & Business Continuity
• SAP/ERP Infrastructure Readiness

Leadership & Management

• IT Strategy & Governance
• Vendor & Budget Management
• Crossfunctional Collaboration
• Team Leadership & Mentoring
• Incident & Change Management
• Audit & Compliance Ownership

Education & Certifications

• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• MBA (IT) preferred.
• ITIL, PMP, CISSP, CISM, CEH, or equivalent certifications are highly desirable.