IT Infrastructure and Security Manager

The IT Infrastructure and Security Manager is responsible for ensuring the organization's technology infrastructure across offices, production facilities, and business locations operates efficiently, securely, and reliably. This role oversees IT operations, service management, infrastructure support, and information security initiatives, ensuring incidents are resolved promptly and service requests are delivered effectively. The position is also responsible for maintaining secure technology environments through the implementation of security controls, risk management practices, disaster recovery planning, and business continuity programs.

Key Responsibilities:

Strategic Planning

• Lead the development and execution of IT infrastructure and cybersecurity strategies.
• Identify opportunities to improve reliability, scalability, security, and operational efficiency.
• Align technology initiatives with business objectives and operational requirements.

Standards, Governance, and Risk Management

• Develop and maintain technology standards, architecture, and IT governance processes.
• Ensure compliance with security requirements, applicable regulations, and industry best practices.
• Conduct regular infrastructure reviews, security assessments, and risk evaluations.
• Implement and maintain security controls to protect systems, networks, and data.

Service Management

• Oversee the delivery and completion of IT service requests.
• Ensure timely resolution of incidents and operational issues.
• Lead the response and management of security incidents and critical system events.
• Maintain accurate records and inventory of IT assets and technology resources.

Project and Portfolio Management

• Plan, manage, and implement IT infrastructure and information security projects.
• Coordinate activities with internal stakeholders, vendors, and service providers.
• Drive initiatives focused on automation, operational efficiency, cost optimization, and service improvement.
• Ensure projects are delivered within agreed scope, timelines, and budgets.

Disaster Recovery and Business Continuity Planning

• Develop, maintain, and manage disaster recovery strategies and recovery processes.
• Create and maintain business continuity procedures and related documentation.
• Lead disaster recovery and business continuity testing activities.
• Ensure critical systems and services can be effectively restored during disruptions.

Vendor Management

• Evaluate technology products, solutions, and service providers.
• Manage relationships with technology vendors and strategic partners.
• Review vendor agreements and monitor vendor performance.
• Oversee third-party providers supporting infrastructure, operations, and cybersecurity services.

Performance Monitoring and Reporting

• Monitor infrastructure, operations, and security performance through established metrics and analytics.
• Analyze performance trends and identify opportunities for continuous improvement.
• Prepare reports, dashboards, and recommendations for stakeholders.
• Track operational performance and service levels to ensure objectives are achieved.

Job Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or any related field.
• Relevant certifications in Information Security, Network Administration, or related areas are a plus.
• At least 8 years of experience in IT, with a minimum of 5 years focused on Information Security.
• Proficient in using network management tools (e.g. SolarWinds).
• Strong working knowledge of network infrastructure and security operations.
• Familiarity with data privacy laws (preferred but not required).
• Experience coordinating with cybersecurity vendors and local IT teams.
• Exposure to disaster recovery planning, business continuity, and performance monitoring.
• Must be willing to work in Ortigas, Pasig under a Hybrid Work Setup (2 days onsite, 3 days WFH/week).