IT Infrastructure & Systems Coordinator

Work Arrangement: 2-day work week with flexibility to workremotely. Onsite attendance is required when necessary.

Job Summary

The IT Infrastructure & Systems Coordinator is responsible for coordinating and overseeing the Company’s IT systems, network, infrastructure, software and related IT matters.

As the Company outsources its IT support and technical services, the role will act as the main liaison between employees and external IT vendors, ensuring that IT issues and requirements are properly followed up and resolved.

Roles and Responsibilities

Act as the main point of contact between employees and external IT service providers.

Coordinate and follow up on IT issues, service requests and system requirements until resolution.

Coordinate and oversee the administration of the Company’s IT network and infrastructure with external IT vendors.

Monitor the condition and performance of IT systems, network infrastructure and the onsite server room, and conduct onsite checks when necessary.

Ensure the server room is properly maintained, secure and kept at an appropriate temperature.

Maintain the IT asset register and records of hardware, software, licences and warranties.

Manage and coordinate software licences, renewals, user allocation and vendor support.

Coordinate IT requirements, system access and equipment for employee onboarding and offboarding.

Coordinate Microsoft 365, email, shared folders and other system access with the outsourced IT provider.

Coordinate data backup, disaster recovery, cybersecurity, preventive maintenance and infrastructure-related matters with external vendors.

Review and follow up on existing IT issues, access rights, records and areas requiring improvement.

Maintain proper IT documentation, vendor records and system information.

Obtain quotations and coordinate procurement of IT hardware, software and services.

Support IT projects, system improvements and implementation of new IT solutions.

Highlight significant IT risks, recurring issues or unresolved matters to management.

Requirements

Diploma or Degree in Information Technology, Computer Science, Information Systems or related discipline.

Preferably 3 years or more of relevant experience in IT administration, infrastructure or IT coordination.

Experience working with outsourced IT service providers and third-party vendors.

Good understanding of Microsoft 365, Windows environment, networking, user access and basic cybersecurity.

Experience in IT asset and software licence management.

Familiarity with data backup and disaster recovery processes.

Experience with engineering or technical software would be an advantage.

Strong coordination, follow-up, communication and problem-solving skills.

Able to work independently and take ownership of IT matters through to completion.