IT Infrastructure & Technology Manager

Role & responsibilities

1. Cyber Security Management

• Implement and maintain cybersecurity policies and procedures across the organization.
• Protect company devices, servers, networks, and cloud infrastructure from malware, ransomware, phishing, and cyber threats.
• Monitor antivirus, endpoint security, firewalls, and security systems. Conduct periodic vulnerability assessments and security audits.
• Ensure data security, backup integrity, and compliance with company policies.

2. Endpoint Protection & Device Management

• Manage desktops, laptops, mobile devices, printers, and other IT equipment.
• Ensure all systems have updated operating systems, patches, antivirus, and security controls.
• Implement device monitoring and access control mechanisms.

3. IT Infrastructure Management

• Maintain and upgrade servers, storage systems, networking equipment, Wi-Fi infrastructure, and internet connectivity.
• Monitor and improve performance, reliability, and availability of IT systems.
• Plan and execute infrastructure upgrades based on business requirements.

4. Technology Upgradation

• Evaluate emerging technologies and recommend suitable hardware, software, and security solutions.
• Prepare upgrade proposals with cost-benefit analysis.
• Ensure systems remain aligned with current industry standards.

5. Network Management

• Manage IP address allocation and bandwidth allocation based on departments, users, and business requirements.
• Configure and maintain routers, switches, firewalls, VPNs, and network security systems.
• Monitor internet utilization and optimize network performance.

6. Hardware & Software Procurement

• Identify IT requirements and procure hardware, software, and licenses.
• Coordinate with vendors for quotations, purchases, warranties, and AMC renewals.
• Ensure cost-effective procurement while maintaining quality standards, in line with the applicable Delegation of Authority.

7. IT Asset Management

• Maintain a complete IT asset register including computers, laptops, printers, networking devices, licenses, servers, and software subscriptions.
• Track warranty periods, AMC contracts, and replacement cycles.

8. Cloud Infrastructure Management

• Maintain and monitor cloud servers, virtual machines, storage, backups, and cloud applications.
• Coordinate with cloud vendors and developers for maintenance, troubleshooting, upgrades, and security.
• Ensure backup, disaster recovery, and business continuity mechanisms are functioning properly.

9. Vendor Coordination

• Liaise with software vendors, cloud providers, ISP providers, cybersecurity vendors, and hardware suppliers.
• Monitor vendor performance and service quality.

10. User Support & Administration

• Provide technical support to users for hardware, software, email, and network issues.
• Manage user accounts, permissions, and access rights.
• Maintain IT documentation and standard operating procedures.

Additional Responsibilities

• Manage Microsoft 365 / Google Workspace administration, including email security, spam protection, and access policies.
• Manage firewall, VPN, and remote access solutions.
• Maintain CCTV, biometric systems, access control systems, and other security devices.
• Monitor software licensing compliance.
• Implement and test backup and disaster recovery procedures, conduct cybersecurity awareness training for employees.
• Maintain IT policies, audit records, and compliance documentation.
• Support ERP, POS, CRM, e-commerce, and other business applications, coordinating with developers for integrations and troubleshooting.
• Manage vendor contracts and AMC renewals.

Preferred candidate profile