IT- Infrastructure

IT- Infrastructure

Join a Global Leader in Metalworking!
Tungaloy-NTK (Thailand) Co., Ltd. a proud member of the IMC Group, is expanding rapidly. We are looking for a dynamic IT Specialist with a strong technical background.

Key Responsibilities

·       Provide Level 1 and Level 2 IT support for end users across three companies.

·       Install, configure, and troubleshoot Windows desktops,  laptops and corporate mobile devices.

·       Join Computers to Active Directory and troubleshoot domain-related issues.

·       Deploy, upgrade, and maintain Windows operating systems.

·       Enroll and manage devices using Microsoft Intune.

·       Configure and troubleshoot Microsoft 365 applications and user accounts.

·       Support endpoint security, antivirus, BitLocker, and Windows security policies.

·       Perform software installation, patch management, and hardware replacement.

·       Provide basic administration and troubleshooting of Cisco networking equipment

·       Provide basic support for Palo Alto firewalls, including monitoring, troubleshooting, and assisting with policy implementation.

·       Assist with VPN connectivity and remote access support.

·       Monitor system health and respond to infrastructure alerts.

·       Escalate complex infrastructure, networking, and cybersecurity issues to central IT teams when required.

·       Maintain IT documentation, asset inventory, and standard operating procedures.

·       Participate in IT projects, office moves, hardware refreshes, and technology rollouts.

Required Skills & Experience

·       3+ years of experience in IT Support or Systems Administration.

·       Strong knowledge of Microsoft Windows 10/11.

·       Experience with Active Directory, Group Policy, DNS, and DHCP.

·       Experience with Microsoft Intune and endpoint management.

·       Experience deploying Windows updates and managing operating system lifecycle.

·       Good understanding of Microsoft 365 administration.

·       Knowledge of Cisco networking (switches, VLANs, Wi-Fi, TCP/IP).

·       Knowledge of Palo Alto firewalls and VPN technologies.

·       Experience with hardware troubleshooting for desktops, laptops, printers, and peripherals.

Preferred Qualifications

·       Experience with Microsoft Entra ID (Azure AD) and Office365 administration .

·       Microsoft, Cisco (CCNA), or Palo Alto certifications are an advantage.