IT Infrastructure

About the Role

We are looking for a proactive Junior IT Infrastructure Officer / Engineer to support and maintain our organization’s core IT infrastructure. In this role, you will be essential in ensuring the availability, security, and stability of our systems, including servers, networks, cloud environments, backups, and endpoints. This is a fantastic opportunity for an early-career professional to gain comprehensive, hands-on experience across enterprise systems, systems administration, and cloud technologies.

Core Responsibilities

Infrastructure Operations & Monitoring

• Perform daily health checks on core infrastructure systems (monitoring server availability, disk space, CPU/memory utilization, and network connectivity).
• Utilize monitoring tools to detect system anomalies, proactively flagging and alerting senior team members or vendors.
• Manage daily backup operations, monitor job statuses, troubleshoot routine failures, and support scheduled data restoration tests.
• Provide initial troubleshooting for system disruptions, logging incident details and resolutions within the ticketing system.

Systems & Network Administration

• Support the administration and maintenance of Windows Server, Linux Server, and virtualized environments (VMware / Hyper-V).
• Handle basic identity and access management (IAM), including creating, modifying, and auditing users, groups, and permissions within Active Directory.
• Conduct preliminary log analysis (Event Viewer, System Logs, Application Logs) to diagnose technical issues.
• Assist in managing and troubleshooting local network services (LAN, Wi-Fi, VPN, DNS, DHCP, VLANs) and monitoring network appliances (Switches, Routers, Firewalls).

Cloud Services, Security & Compliance

• Administer the Microsoft 365 environment, managing user onboarding/offboarding, licensing, distribution lists, and MFA settings.
• Assist with infrastructure security baselines, including patch management updates, access controls, OS hardening, and Antivirus/EDR deployment.
• Prepare documentation, system logs, and evidence to support regular IT audits and compliance requirements.
• Maintain and update critical technical documentation, including network diagrams, server inventories, IP allocation lists, SOPs, and checklists.

What You'll Bring (Requirements)

• Education: Bachelor's degree in information technology, Computer Science, Computer Engineering, Network Engineering, or related technical field.

• Experience: 0–2 years of experience in IT support, helpdesk, network support, or systems administration (Motivated fresh graduates with solid foundational knowledge are highly welcome).

• Core Technical Knowledge:

  • Basic grasp of networking principles (TCP/IP, DNS, DHCP, VPN, VLAN).
  • Fundamental understanding of Windows Server environments, Active Directory, and File Servers.
  • Basic familiarity with Microsoft 365 core apps (Exchange Online, Teams, SharePoint, OneDrive).

Soft Skills: A strong service-oriented mindset, keen attention to detail, solid problem-solving skills, and a strong drive to learn new enterprise technologies.

Nice-to-Haves (Preferred Qualifications)

• Hands-on experience with enterprise IT ticketing platforms, infrastructure monitoring systems, or endpoint management software.
• Basic conceptual knowledge of public cloud providers (AWS, Azure, Google Cloud) or Cloudflare.
• Familiarity with foundational scripting languages (PowerShell, Bash, or Python) for automation.
• Active entry-level certifications (e.g., CompTIA Network+, Cisco CCNA, Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, or equivalent).

Performance Measures (Success Metrics)

• Consistent execution and completion of routine daily system monitoring.
• Timely resolution or accurate escalation of system incidents according to internal SLAs.
• High data backup success rates with immediate, proactive remediation of failed backups.
• Maintenance of complete, up-to-date, and accurate IT asset and system configuration inventories.
• Adherence to internal change management policies, patch schedules, and security protocols.

About DTGO:

DTGO is a holding company with a diverse portfolio of subsidiaries, primarily focused on the real estate sector and its supporting ecosystem. These subsidiaries include MQDC and Magnolia Quality Developme