IT Infrastructure Engineer

Responsibilities:

• Infrastructure Management: Responsible for the configuration, maintenance, and upgrading of servers, networks, and related hardware and software.
• Monitoring & Security: Perform day-to-day IT infrastructure health and security monitoring and checks.
• Troubleshooting & Support: Troubleshoot infrastructure and network-related issues; respond to service requests and incidents to provide timely and effective resolutions.
• Automation: Automate routine tasks using basic Bash/PowerShell scripting and high-level programming languages such as Python or Perl.
• Change & Asset Management: Perform change management control to ensure all changes are trackable and properly documented; maintain accurate asset records.
• Vendor Management: Work collaboratively with service providers and vendors to ensure Service Level Agreements (SLAs) are consistently met.
• Project Support: Provide support in the provisioning of IT infrastructure-related projects and handle other ad-hoc duties as assigned.

Qualifications & Requirements

• Education: Bachelor’s Degree in Computer Science, Computer Engineering, or a related discipline.
• Problem-Solving: Strong analytical and problem-solving skills; proficient in troubleshooting IT issues through log analysis and step-by-step tracing.
• Work Style: Ability to work independently as well as collaboratively as a strong team player.
• Growth Mindset: Demonstrated willingness to learn new technologies and tools for the continuous improvement of systems and processes.

Technical Skill Sets

• Servers: Windows Server, Red Hat Server
• Hypervisors: Windows Hyper-V, VMware, Nutanix
• Networking: Cisco Networking, Aruba Networking, Huawei Networking
• Backups: Veeam
• Storage: NAS/SAN Storage, HPE, Dell EMC
• Firewall: FortiGate, Sophos