IT Infrastructure Engineer

RMA Group, headquartered in Bangkok, Thailand, is a multi-sector group with over 9000 employees and an operational presence in 14 countries. For almost 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.

HR Responsibilities:

·       Overall Purpose of the Role: Taking response to IT infrastructure (Computer Network, Servers and VOIP system).

·       This role supports the server/network administration, IT security, Procurement and, IT administration.

Knowledge responsibilities:

·       Windows Server, LAN and WAN networking, Firewall, VoIP, and IT Service Management Process (ITIL)

Functional Responsibility

·       Functional Area (IT Users Support)

·       Support: Support colleagues as technical tier II to provide a top-notch IT support level in accordance to IT services management policies. Functional Area (IT Infrastructures)

·       Hardware/Software: Defining/testing new hardware/software platforms, hardware/software asset management and hardware/software supplies sourcing. IT Policy: Enforcing the Group IT policy in all respects, ensuring compliance from everyone

·       Server: Setup/maintaining/retiring servers, preventive and corrective server, and managing virtual servers and server backup/recovery. Network Administration: LAN, WAN and Internet as well as virtual connection as VPN, wireless LAN, wireless WAN, GPRS/EDGE and 4G through smart devices.

·       IT Security: Datacenter security, access control, CCTV, accidental prevention, disaster prevention/recovery, virtual security (encrypting, encoding, backup and recovery), hacking prevention, malware protection.

·       Procurement: IT procurements in accordance to procurement strategy and policy for BKK and ADC. IT supplier sourcing and defining specification Project: Assist IT Operations Manager to implement the projects relating to IT Infrastructure which correspondences with business requirement

Internal/ External Interactions

Internal:

·       Support computer clients of RMA Automotive at ADC site concerning with IT infrastructure

·       Monitor, troubleshoot, and maintain infrastructure—networks, servers, and VoIP.

External:

·       Coordinate with ITO BKK team regarding tier I support (Helpdesk team) and Support and System team e.g. E-mail system

·       Coordinate with IT suppliers and vendors concerning the Internet, LAN, UPS, printers, CCTV system, and Access Control Door system

Background and experience

·       Bachelor’s degree in information technology or related field. – Computer Science/ Information Technology/ Management Information System, or related fields.

·       Good command of English, both written and spoken, is preferred.

RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity and Endurance are embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought, and in living our values on a day-to-day basis.