IT Infrastructure Engineer (iPad, InTune, M365, Cybersecurity, Cloud, Backup, DR)

WHO WE ARE

Datamtx (www.datamtx.com) established in 1993 is globally HQ'd in Atlanta USA with a stellar history supporting both M365 Workplace Modernization and ERP / SaaS implementations for S/4HANA, JDE, Oracle Cloud ERP, Peoplesoft, Deltek, Infor (M3 / S3 / Syteline / LN / Factory Track / MacPac XE / LX, XA, CPQ), IFS, Deltek, Blackbaud, Ellucian Banner, D365, SysPro, Epicor, Plex, BlackLine, etc..

Our M365 / ERP projects cover the gamut of typical implementation but we also support bespoke projects and specialty staffing needs covering: data cleanse, customizations, lift & shift, cloud & data migrations, M&A consolidations, Hypercare and Day 1 support. We are also globally partnered with some of some of the Top Accounting, Advisory and Audit firms.

THE ROLE

Job Description: IT Infrastructure Engineer with an emphasis on iPad, InTune installs, M365, Cybersecurity, Cloud, Backup, DR) 365 Service Desk Technician (White-Glove Onsite Support)

Role Type: Ongoing Contract

Location: Onsite in greater Boston MA

Reporting To: IT Service Desk Manager / Technical Project Lead

Job Summary

We are seeking a locally based, customer-facing Field Services & Managed IT Infrastructure Engineer to provide onsite technical support and operational assistance within an enterprise IT environment. The resource will serve as the boots-on-the-ground extension of the Managed Services delivery teams, performing physical device support, deployments, endpoint enrollment, infrastructure smart-hands activities, troubleshooting and escalation coordination.

Key Responsibilities

• Provide onsite Tier 2/Tier 3 deskside and field support

• Configure, stage, deploy, enroll and troubleshoot laptops, tablets, mobile devices and peripherals

• Perform hands-on Microsoft Intune and iPad/iPhone enrollment activities

• Support onboarding, offboarding, refreshes, inventory and asset handling

• Assist with Microsoft 365, Entra ID, endpoint and identity troubleshooting

• Provide onsite smart-hands support for servers, networking, storage, backup and datacenter equipment

• Execute cybersecurity remediation tasks and evidence collection under the Managed Services Provider's (MSP) direction

• Support backup verification, restore coordination and disaster-recovery exercises as assigned

• Troubleshoot wired, wireless, VPN and local connectivity issues

• Document work completely in the designated ticketing and knowledge systems

• Coordinate effectively with the MSP remote resolver groups, vendors and customer stakeholders