IT Infrastructure / IT Manager

Role & responsibilities

• Manage and maintain the organization's network infrastructure, including switches, routers, firewalls, VPNs, Wi-Fi, LAN/WAN and internet connectivity.
• Manage Windows/Linux servers, Active Directory, DNS, DHCP, file servers, application servers and other core IT services.
• Monitor infrastructure performance, availability, capacity and system health.
• Manage virtualization platforms such as Hyper-V and related infrastructure.
• Ensure regular backup, disaster recovery and business continuity processes are in place and tested.
• Manage IT assets, hardware, software licenses and inventory.
• Provide leadership and support to the IT/helpdesk team and ensure timely resolution of user issues.
• Establish and maintain IT policies, procedures and documentation.
• Work with vendors, ISPs and external IT service providers when required.
• Plan and execute infrastructure upgrades, migrations and technology projects.
• Ensure systems are properly patched, updated and maintain

IT Security Responsibilities

• Implement and maintain practical IT security best practices across infrastructure and end-user systems.
• Manage firewall rules, VPN access, endpoint protection and access controls.
• Maintain appropriate user access, permissions and account management practices.
• Support implementation of MFA, password policies, endpoint security and security awareness initiatives.
• Monitor and respond appropriately to security alerts and incidents.
• Ensure timely application of security patches and updates.
• Maintain secure backup and recovery practices.
• Work with management/security teams on vulnerability remediation and security audits.
• Help ensure IT operations comply with applicable company policies and regulatory requirements.

Required Technical Skills

• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching, VPN and Wi-Fi.
• Hands-on experience with firewalls and network security.
• Strong experience managing Windows Server environments.
• Good knowledge of Active Directory, Group Policy, Microsoft 365/Azure AD/Entra ID or equivalent platforms.
• Experience with virtualization technologies such as Hyper-V.
• Knowledge of backup solutions and disaster recovery.
• Experience with monitoring and troubleshooting IT infrastructure.
• Good understanding of endpoint security, patch management and access control.
• Basic understanding of cloud infrastructure and cloud security.
• Familiarity with IT service management and ticketing systems.

Security Mindset

• The candidate doesn't need to be a dedicated cybersecurity specialist but should have a strong security-first mindset and understand how security should be incorporated into everyday IT operations.

Soft Skills

• Friendly, approachable and customer focused.
• Strong troubleshooting and analytical skills.
• Good communication and interpersonal skills.
• Able to explain technical issues to non-technical users.
• Proactive and capable of working independently.
• Strong ownership and problem-solving attitude.
• Good leadership and team-management skills.
• Comfortable working in a fast-paced environment.

Preferred Certifications

• CCNA / CCNP
• Microsoft certifications
• CompTIA Network+ / Security+
• ITIL
• VMware certifications
• Security certification is an advantage but not mandatory.