IT Infrastructure Lead-L3

Role & responsibilities

Infrastructure & Server Management

• Manage, configure, and troubleshoot VMware ESXi / vCenter at L3 level.
• Administer Windows Server (2012/2016/2019/2022) including roles, clustering, performance tuning.
• Maintain and support Active Directory, DNS, DHCP, Group Policy, and identity-related services.

Backup & Disaster Recovery

• Manage Veeam Backup & Replication including jobs, policies, recovery, and optimization.
• Support DR planning, execution, and failover/failback processes.

Database Support

• Provide L3-level support for MS SQL Server (performance tuning, backup/restore, failover).
• Provide support for Oracle Database (basic troubleshooting).

Cloud & Productivity Platforms

• Manage Microsoft 365 (Exchange Online, Teams, Intune, SharePoint, Security & Compliance).
• Administer Azure IaaS, PaaS & SaaS resources including VMs, storage, networking, monitoring, policies.

Networking & Security -

• Knowledge of L1/L2 - level in networking: switching, routing, VLANs, VPN, IP routing.

• Knowledge of Palo Alto Firewalls security policies, NAT, VPNs, threat prevention.

• Manage endpoint security tools such as Windows Defender & SentinelOne.

• Monitor Cloud system infrastructure metrics (CPU, memory, storage, network).

• Support workloads hosted on Azure, including:

• Azure VM sizing

• Premium Storage/Managed Disks

• Azure Backup for Services & VMs

• Azure Monitor and Log Analytics for Cloud systems

Security, Compliance & Monitoring

• Monitor systems using tools such as Azure Monitor, vCenter, firewall logs, and endpoint protection reports.
• Maintain security standards, patch management, and alert response.

Preferred candidate profile

Soft Skills & Behavioural Requirements

• Excellent English communication skills.
• Strong analytical and problem-solving abilities.
• Good team player with coordination skills.
• Learning attitude and willingness to adapt to change.
• Ready to work late nights/weekends as required.

(Not mandatory but advantageous)

• VMware VCP
• Veeam VMCE
• Microsoft Azure (AZ104 / AZ305)
• M365 Administrator
• Palo Alto PCNSA/PCNSE
• Microsoft SQL or Oracle certifications