IT Infrastructure Manager

Job Summary The Information Technology (IT) Infrastructure Manager is responsible for designing, implementing, and supporting systems at IDI’s multi-site distribution organization.. This is a working manager role, with hands-on management of IT infrastructure and security, supporting the evaluation and enhancement of business systems, and overseeing third-party IT support, data, and communications vendors. Additionally, the IT Infrastructure Manager directs the HelpDesk and infrastructure staff, providing day-to-day oversight, setting goals and objectives, developing career plans, and offering job performance feedback.

Compensation: $130K to $165K

Responsibilities/Duties

• Leadership

• Develop, maintain and execute the IT infrastructure roadmap & strategy.

• Lead infrastructure modernization efforts, including cloud migration, network upgrades, and mobility.

• Lead projects, ensuring technology standards and security practices are followed.

• Provide guidance and mentoring to all infrastructure and HelpDesk staff.

• Forecast and manage the IT infrastructure budget.

• Conduct IT feedback sessions with senior leaders.

• Vendor Management

• Develop, maintain, and enhance partner relationships with technology vendors.

• Negotiate contracts, pricing, terms and conditions.

• Hold vendors accountable for delivering projects on time and under budget.

• Technical Engineering

• Lead system architecture, design, network configuration, wireless deployments, server management, and troubleshooting.

• Perform hands-on work in virtualization (VMware), cloud services (Azure), identity management (Entra ID), and networking (Fortinet / WatchGuard).

• Develop and maintain all network and systems documentation including network diagrams, standards, and policies.

• Consistently deploy IT assets, such as desktops, laptops, mobile devices, and printers.

• Deploy IT infrastructure to new and relocated branches.

• Infrastructure Operations

• Oversee the HelpDesk, ensuring superior customer experience.

• Manage cloud platforms, voice systems, network infrastructure, storage, and disaster recovery.

• Continuously improve availability, security and performance of infrastructure.

• Develop, track, and present team Key Performance Indicators (KPIs).

• Maintain PCI compliance.

• Identify and remediate infrastructure vulnerabilities.

• Other Duties:

• Perform other duties as beneficial to IDI.

Leadership Competencies

• Leads Self

• Communicates Effectively, and Candidly

• Drives for Results

• Demonstrates Accountability

• Takes Initiative

• Collaborates

• Leads Others

• Selects Top Talent

• Develops Others

• Thinks Strategically

• Builds a Strong Culture

Qualifications/Skills

• Technical Proficiency:

• 5+ years of network administration, design and support, including:

• DNS

• Multi-site Wide Area Networks

• VPNs

• Routing

• Multi-layered switching / VLANs

• Firewalls

• TCP/IP

• Wireless access points

• Network monitoring and performance management solutions

• 5+ years of experience with Active Directory, M365 Administration, and Entra ID.

• 5+ years of experience with Windows Server and VMware administration.

• 3+ years of experience with cloud hyper scalers. Microsoft Azure preferred.

• Strong working knowledge of Endpoint Detection and Response (EDR) and Managed Detection and Response (MDR) security systems.

• Communication and Training:

• Must be able to communicate clearly with stakeholders and senior-level personnel

• Ability to establish and maintain effective working relationships with supervisors, co-workers, and vendors.

• Organizational Skills:

• Demonstrate strong organizational and interpersonal skills.

• Demonstrate regular attention to detail and critical thinking skills.

• Ability to multi-task, work both independently and as part of a team in a fast-paced environment.

• Ability to meet project deadlines.

• Business Acumen:

• Gain a solid understanding of all company business processes.

Education/Experience

• Bachelor’s degree in computer science or information systems preferred, or 10+ years of equivalent experience.
• 3 – 5 years in infrastructure leadership.