IT Infrastructure Manager

Duties and Responsibilities:

The role oversees infrastructure operations, network services, cloud platforms, cybersecurity, vendor management, IT asset governance, and store technology deployment. The position ensures reliable, secure, and scalable infrastructure services that support business growth and operational excellence.

Infrastructure Operations Management

• Lead day-to-day operations of IT infrastructure across all locations.
• Manage infrastructure-related incidents, service requests, and escalations.
• Ensure high availability of networks, servers, internet services, and business-critical systems.
• Establish and monitor infrastructure service level agreements (SLAs).
• Drive continuous improvement initiatives to enhance service reliability and operational efficiency.

Store & Office Infrastructure Support

• Oversee infrastructure support for corporate offices, stores, restaurants, commissaries, and other business locations.
• Manage infrastructure support tickets and coordinate timely issue resolution.
• Ensure infrastructure standards are consistently implemented across all sites.
• Conduct periodic infrastructure audits and health checks.

Store & Office Infrastructure Support

• Oversee infrastructure support for corporate offices, stores, restaurants, commissaries, and other business locations.
• Manage infrastructure support tickets and coordinate timely issue resolution.
• Ensure infrastructure standards are consistently implemented across all sites.
• Conduct periodic infrastructure audits and health checks.

IT Asset & Inventory Management

• Establish and maintain centralized inventory of:
• Laptops and desktops
• POS devices
• Network equipment
• Printers and peripherals
• Servers and cloud resources
• Manage asset lifecycle from procurement to retirement.
• Conduct periodic inventory audits and reconciliation.
• Monitor hardware warranties and replacement schedules.

Qualifications:

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or related field.
• Must be willing to work onsite daily.
• 7+ years of IT Infrastructure experience, 3+ years in a leadership or managerial role.
• Experience supporting multi-site retail, restaurant, hospitality, or distributed
• Experience with AWS cloud environments.
• Experience managing network and cybersecurity operations.
• Willing to work fully onsite in Mandaluyong City