IT Infrastructure Ops Head

ABOUT UNIVERS

Univers combines global operating scale, deep industrial intelligence, and recognition from the institutions shaping energy, technology, and sustainability. The platforms built for the last decade were designed to monitor.

Univers was built to act — not just report.

Univers operates at global scale:

• 1,070 GW+ Energy assets under AI management
• 450M+ Connected sensors and devices
• 800+ Enterprise customers
• Leader Gartner Magic Quadrant Leader

ROLE OVERVIEW / THE OPPORTUNITY

The Infrastructure Operations Lead is the functional leader and senior hands-on technical authority accountable for the Infrastructure Operations across International O&M. The role owns its direction, operating model, governance, reliability outcomes and capability development across global production environments.

The successful candidate will establish a scalable, standardised and sustainable infrastructure capability, represent infra ops in technical and management discussions, and remain hands-on for critical decisions, major incidents and complex infrastructure challenges.

RESPONSIBILITIES / WHAT YOU WILL DO

Infrastructure Operations Accountability

• Own the end-to-end Infrastructure Operations capability, including its service boundaries, ownership model, operating standards, governance and roadmap.
• Act as the accountable technical authority for infrastructure decisions in architecture, delivery, security, risk and management forums.
• Establish a scalable operating model across internal teams, regional teams and service partners, with clear accountability and measurable outcomes.

Infrastructure Strategy, Architecture & Lifecycle Governance

• Define and govern infrastructure architecture, deployment patterns, lifecycle roadmaps and modernisation priorities across virtualised, cloud and customer-hosted environments.
• Ensure platforms are supportable, secure, resilient and sustainable, covering cloud, compute, operating systems, images, networks and shared infrastructure services.
• Drive standardisation and technical-debt reduction while balancing reliability, regional constraints, scalability and cost.

Reliability, Resilience & Operational Risk

• Own infrastructure reliability, availability, capacity, disaster recovery and operational readiness.
• Lead major infrastructure incidents and cross-domain diagnosis, then drive root-cause and systemic remediation to sustained closure.
• Identify material infrastructure risks early and provide evidence, options, recommendations, accountable ownership and target closure.

Engineering Governance & Automation

• Establish infrastructure engineering standards, configuration baselines, change controls and operational validation requirements.
• Drive infrastructure-as-code, automation, version-controlled configuration and repeatable operational patterns.
• Ensure infrastructure activities are controlled, auditable, measurable and progressively less dependent on manual effort.

Capability Development & Technical Leadership

• Build organisational infrastructure capability through coaching, technical reviews, reusable standards and knowledge transfer.
• Convert fragmented or person-dependent practices into sustainable team-owned capability and clear support boundaries.
• Influence Product Engineering, Cyber Security, Project Delivery, regional operations and vendors through technical credibility and constructive challenge.

WHAT SUCCESS LOOKS LIKE

• Establish a clear, scalable and measurable Infrastructure Operations operating model.
• Improve infrastructure reliability, resilience, lifecycle health and operational readiness.
• Reduce operational risk and manual dependency through governance, standards and automation.
• Build sustainable organisational capability across teams, regions and service partners.
• Provide leadership visibility of infrastructure health, risk, technical debt and improvement progress.

REQUIREMENTS / WHAT WE ARE LOOKING FOR

Experience

• 10+ years in production infrastructure engineering, platform engineering or infrastructure operations, with demonstrated ownership of business-critical environments.
• Proven experience leading an infrastructure domain, function or technical capability across complex or multi-region environments.
• Experience defining infrastructure standards, governance frameworks, operating models and lifecycle roadmaps.
• Experience with incident management and infrastructure transformation.
• Evidence of building reusable capability rather than only resolving individual technical tasks.
• Strong practical experience in public-cloud and virtualised infrastructure, including at least one of Azure, AWS or GCP.
• Solid foundations across operating systems, infrastructure networking, resilience, security controls and lifecycle management.
• Hands-on automation using scripting, infrastructure-as-code or configuration-management tooling.
• Ability to assess infrastructure architecture, deployment supportability, operational risk and production readiness.
• Bilingual (Mandarin interaction with internal development team) business proficiency.

Professional Capability

• End-to-end ownership, disciplined follow-through and sound technical judgement under ambiguity and pressure.
• Ability to influence cross-functional teams and vendors without relying on direct line authority.
• Clear executive and technical communication in English; Chinese capability is advantageous for cross-region collaboration.

PREFERRED QUALIFICATIONS

• Experience operating global or multi-region SaaS and mission-critical customer platforms.
• Experience with Terraform, Ansible, PowerShell, Python, Bash, Git-based workflows or equivalent tooling.
• Experience with enterprise network, PKI, certificate, DNS, firewall, WAF, observability or cloud image-management capabilities.

ONE-SENTENCE ROLE DEFINITION

The L7 Infrastructure Operations Lead is the accountable functional leader and senior hands-on technical authority responsible for the direction, governance, reliability and development of the Infrastructure Operations capability across International O&M.