It Infrastructure Specialist

Job Description IT Infrastructure Specialist

Position: IT Infrastructure Specialist

Department: Information Technology (IT)

Experience: 7 - 9 Years

Location: Pune

Position Overview:

We are seeking an IT Infrastructure Engineer-II to manage and optimize our hybrid IT ecosystem. This role focuses on maintaining the stability, security, and performance of our on-premises and cloud-based infrastructure, ensuring reliable operations across our network and server environments.

Responsibilities:

• End-User Support (60% of work):

• Provide advanced technical support to end-users for hardware, software, and peripheral issues.

• Act as the primary escalation point for complex end-user problems to ensure timely resolution.

• Manage endpoint configurations, software deployments, and security compliance on end-user devices.

• Server & Cloud Administration:

• Manage AWS cloud environments, including EC2 compute instances and S3 storage solutions.

• Manage on-premises Windows Server environments, Active Directory/ Domain Services, and virtualization platforms (VMware/Hyper-V).

• Execute patch management processes for systems and endpoints using Microsoft Defender and ManageEngine Desktop Central.

• Manage data protection and disaster recovery strategies using Veeam Backup & Replication.

• Administer the ManageEngine suite (Site24x7, NetFlow Analyzer) for system monitoring and traffic analysis.

• Network Administration:

• Manage enterprise networking using Cisco Meraki dashboard.

• Configure and maintain switches, VLANs, and security policies to ensure network connectivity and performance.

• General IT Operations:

• Support Microsoft 365, Exchange, Intune, and Defender administration.

• Provide technical support and escalation management for complex infrastructure incidents.

• Perform infrastructure health checks, performance tuning, and security hardening tasks.

Required Skills & Qualifications:

• Bachelor's degree in IT, Computer Science, or related field.

• 10+ years of experience in IT infrastructure architecture and operations.

• Cloud & Servers:

• Solid experience with AWS (EC2, S3), Windows Server, Active Directory, and VM solutions.

• Patch Management: Hands-on experience with patch management using Microsoft Defender and ManageEngine Desktop Central.

• Networking: Experience managing Cisco Meraki (Switching, VLAN configuration).

• Tools: Proficiency in Veeam Backup and ManageEngine (Site24x7, NetFlow Analyzer).

• Knowledge of enterprise security (ISO 27001) and IT service management (ITSM)

Preferred Qualifications:

• Certifications: AWS Solutions Architect, VCP, CCNA/CCNP (Meraki focus), ITIL.

• Experience with automation/scripting (PowerShell) for infrastructure tasks