IT Infrastructure Specialist

Role Summary

Lead end-to-end IT delivery for retail, office, airport, Data center, and infrastructure initiatives across Tiffany & Co. Japan. The role owns project planning, local implementation, stakeholder alignment, vendor coordination, budget tracking, and operational readiness to ensure projects are delivered on time, within budget, and with minimal business risk.

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Key Responsibilities

Project & Workstream Delivery

• Lead IT project delivery across store openings, office moves, airport locations, infrastructure upgrades, and closure/migration activities.
• Translate business and global IT requirements into local execution plans, timelines, budgets, and go-live readiness activities.
• Coordinate cross-functional stakeholders including local IT, global IT, retail operations, finance, store planning, travel retail, telecom, infrastructure, and application teams.

Vendor & Stakeholder Coordination

• Manage external vendors and service providers for procurement, onboarding, implementation, issue resolution, and delivery follow-through.

Budget & Financial Management

• Drive CAPEX/OPEX planning, project cost estimation, vendor quotation review, purchase requests, and funding discussions.
• Manage financial risk, cost exposure tracking, and assessment of additional work requirements.

Risk, Security, & Operational Readiness

• Identify delivery risks, operational constraints, and technical dependencies, recommending practical solutions and escalation paths.
• Promote cybersecurity awareness and best practices in project execution, vendor coordination, and asset lifecycle management.
• Ensure site readiness including network, devices, telecom, and end-user support setup for new and existing locations.

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Requirements

Education & Experience

• Education: Bachelor’s Degree is required.
• Experience: Minimum 5 years of relevant experience in IT project delivery, infrastructure management, or workplace technology environments within retail, corporate, or complex operational settings.

Language Skills

• Japanese: Native level (required for extensive local vendor, contractor, and stakeholder coordination).
• English: Business level (required for collaboration with global IT and regional leadership).

Technical Environment

• Network infrastructure (LAN and wireless, SD-WAN / VeloCloud VCE, ISP connectivity)
• Rack and site infrastructure
• Active Directory
• Knowledge of middleware technologies
• Microsoft Teams Phone and Microsoft 365
• Workspace ONE endpoint deployment/support
• Zscaler and enterprise security/telecom solutions

Preferred skills

• Knowledge of middleware technologies
• Microsoft Teams Phone and Microsoft 365
• Workspace ONE endpoint deployment/support
• Zscaler and enterprise security/telecom solutions

Other

• Microsoft Teams Phone and Microsoft 365
• Workspace ONE endpoint deployment/support
• Zscaler and enterprise security/telecom solutions