IT Infrastructure Specialist

About the role

The IT Infrastructure Specialist will report to the IT Infrastructure & Security Manager in headquarters in Switzerland and be responsible for installing and maintaining server, network, storage systems, backups systems and cloud services (on-prem / SaaS / IaaS), ensuring the availability, performance, and security of the IT infrastructure.

Key responsibilities

• Install and maintain server, network, storage systems, backups systems and cloud services (on-prem / SaaS / IaaS)
• Ensure the availability, performance, and security of the IT infrastructure
• Monitor and manage system performance to identify and resolve potential issues
• Ensure onsite and offsite technical support to resolve infrastructure issues
• Provide appropriate support (level 1, 2 and 3) on a daily basis and act as a remediation escalation for the IT Helpdesk
• Collaborate with other departments to meet the technological needs of the organisation
• Document procedures and configurations to ensure effective maintenance
• Contribute to the technical training of the IT team as well as of all other organisation's members
• Implement security measures to protect the organisation's data and systems
• Ensure compliance with security policies and industry regulations

About you

• Degree in Computer Science, Information Technology, or a related field
• At least 5 years' experience in a similar job (with a minimum of 3 years' supporting and troubleshooting hardware & software problems in a Microsoft / AD based environment)
• Strong technical skills in networks, operating systems (Microsoft, Linux and iOS), servers and storage solutions
• Experience with containerization technologies and orchestration tools
• Proficiency in scripting languages (Bash, PowerShell, and Python) for automation and system administration
• Experience in managing IT systems and infrastructure
• Troubleshooting ability with Microsoft Azure, Office 365, Exchange Online
• Solid expertise in deploying and maintaining open-source solutions (Linux distributions, databases, virtualization tools, web servers, etc.)
• Knowledge of backup procedures and solutions as well as opens source technology
• Understanding of security management in an IT environment

About us

The Centre for Humanitarian Dialogue (HD) is a private diplomacy organisation founded on the principles of humanity, impartiality and independence. Its mission is to help prevent, mitigate, and resolve armed conflict through dialogue and mediation. HD has been working in the Philippines since 2005 facilitating several mediation initiatives.