IT Infrastructure Specialist (Multiple roles)

• Provide system and database support for existing computer systems (hotline enquiry, troubleshooting, and recovery after incidents).
• Assist in rectifying and resolving system and database problems during incidents.
• Provide administrative support, including preparation of statistics and returns.
• Arrange equipment/service procurement and support equipment inventory control.
• Maintain systems by implementing and upgrading hardware and software assets.
• Record all incidents, problems, and resolutions in the ticketing system.
• Conduct research and develop/recommend policy guidelines and procedures.
• Prepare system documentation.

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Requirements

• Degree or Higher Diploma in Computer Science, Information Technology, or a related engineering discipline.

• Experience in managing contractors to implement system development and system migration

• Working experience in Microsoft Windows Server, Microsoft IIS, MS SQL (MSSQL) Database, VMware ESXi system support.

• Ability to work outside office hours and provide 7x24 on-call support may required

• Knowledge of government standards and guidelines such as: Baseline IT Security Policy (S17), IT Security Guidelines (G3) etc.

• Knowledge in systems analysis and design and feasibility/technical studies etc.