IT Infrastructure Supervisor

Key Responsibilities

• Manage and maintain the company's IT infrastructure, including servers, network, and hardware
• Monitor network performance and troubleshoot connectivity issues
• Perform routine maintenance, data backup, and disaster recovery procedures
• Install, configure, and maintain servers, workstations, and peripheral devices
• Manage user accounts, access rights, and permissions across systems
• Coordinate with vendors for IT equipment procurement, repairs, and maintenance contracts
• Ensure IT security protocols are followed and support compliance with company policies
• Provide technical support to end-users for hardware and software issues
• Maintain documentation of IT systems, configurations, and standard procedures
• Support IT projects such as system upgrades or infrastructure expansion

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Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Maximum 3 years of relevant experience in IT infrastructure, network administration, or systems support
• Familiar with server management (Windows Server/Linux), networking (LAN/WAN, VPN, firewall), and basic virtualization
• Working knowledge of Active Directory, DNS, and DHCP
• Understanding of IT security best practices
• Strong troubleshooting and problem-solving skills
• Able to work independently and stay composed under pressure in a fast-paced environment
• Good communication skills in English; Mandarin is an advantage