IT Infrastructure Support

Key Responsibilities

• Provide day-to-day IT infrastructure support for stores, including network, internet connectivity, hardware, and peripheral devices.
• Troubleshoot and resolve infrastructure-related issues affecting store operations, such as network connectivity, POS connectivity, printers, scanners, and other IT equipment.
• Monitor and maintain store network performance to ensure stable and uninterrupted business operations.
• Coordinate with Store Operations, Corporate IT, Internet Service Providers (ISP), and external vendors to resolve technical issues within the agreed SLA.
• Install, configure, and replace network devices, computers, access points, switches, and other infrastructure equipment when required.
• Support IT infrastructure setup for new store openings, store relocations, renovations, and store closures.
• Conduct infrastructure testing and ensure all IT systems are fully operational before store go-live.
• Perform preventive maintenance and routine health checks on store IT infrastructure to reduce operational disruptions.
• Maintain accurate documentation of store infrastructure, asset deployment, and technical activities.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 1–2 years of experience in IT Infrastructure Support, Network Support, IT Operations, or a similar role.
• Strong understanding of networking fundamentals, including TCP/IP, LAN/WAN, Wi-Fi, DNS, DHCP, and network troubleshooting.
• Experience supporting retail stores, branch offices, or multi-site environments is an advantage.
• Familiar with Windows operating systems, computer hardware, network devices, and IT peripherals.
• Able to troubleshoot both infrastructure and basic application issues related to store operations.
• Comfortable coordinating with cross-functional teams, vendors, and store personnel.
• Willing to travel frequently to support stores and new store opening activities across Indonesia.
• Strong problem-solving skills, responsiveness, and a service-oriented mindset.