It Infrastructure Support Engineer

Role & responsibilities

• Provide L1/L2 support for IT infrastructure, systems, servers, and end-user environments.
• Monitor and troubleshoot Windows/Linux servers, networks, connectivity, and system-related issues.
• Support Active Directory, DNS, DHCP, Microsoft 365, and user access management.
• Troubleshoot desktop, application, VPN, network, and connectivity issues.
• Monitor system health, alerts, and infrastructure performance.
• Assist with incident, problem, and change management.
• Coordinate with internal IT teams and external vendors for issue resolution.
• Maintain infrastructure documentation and technical records.
• Follow IT security, access-control, backup, and compliance procedures.

Preferred candidate profile

• Windows Server / Linux Administration
• Active Directory, DNS & DHCP
• TCP/IP, LAN/WAN and VPN
• Microsoft 365 / Azure fundamentals
• IT troubleshooting and monitoring tools
• Basic VMware/Hyper-V knowledge
• ITIL / Incident & Change Management knowledge would be an advantage
• Good communication and coordination skill